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SouthSmoke.com offers a quick and easy online interface to assist in filing your claim. While we regret to hear that youre experiencing an issue with your SouthSmoke.com order, rest assured that we are here to assist you step by step through this process. Our goal is to make sure that you are completely satisfied and to resolve this claim in a timely manner.



Claim Process FAQ?


Find out if you qualify for filing an online claim and receive answers to the most frequently asked questions regarding the online claims process.

How To File A Damaged Package Claim


If your order meets the qualifications for filing an online claim and your order contains damaged products, this section will assist in reporting damaged merchandise to SouthSmoke.com.

How To File A Defective Products Claim


If your order meets the qualifications for filing an online claim and your order contains defective products, this section will assist in reporting defective merchandise to SouthSmoke.com.

How To File A Concealed Loss Claim


If your order meets the qualifications for filing an online claim and your order is not complete and contains missing items, this section will assist in reporting missing merchandise to SouthSmoke.com.

How To File A Domestic Complete Loss Claim


If you're located within the United States of America, your order meets the qualifications for filing an online claim, and your order has not been delivered or package tracking shows that your order has been delivered and you have not received your order, this section will assist in reporting a lost package to SouthSmoke.com.

How To File An International Complete Loss Claim


If you're located outside of the United States of America, your order meets the qualifications for filing an online claim, and your order has not been delivered or package tracking shows that your order has been delivered and you have not received your order, this section will assist in reporting a lost package to SouthSmoke.com.