Concealed Loss Claim - SouthSmoke.com

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SouthSmoke.com offers Free Ground Saver shipping on orders $95 and over for delivery within the 48 Contiguous United States.

To take advantage of this Free Shipping Promotion, follow the below instructions:

1)	Add at least $95 of merchandise to your shopping cart.
2)	On the main shopping cart page, scroll to the bottom portion to locate the Discount Coupon field.
3)	Type FREE SHIP in the Discount Coupon field and click "Apply Discount."
4)	Your shopping cart will reflect the Free Ground Saver Shipping Promotion
5)	Complete the online checkout process and enjoy the Free Shipping.
6)	Make sure you're available when the shipping carrier attempts delivery of your order.

Click Here to view the complete terms and conditions of our Free Ground Saver Shipping promotion.

Do You Know Your Billing Address?

Credit Card Billing Addresses Are
Request to Verify Cardholder
Information For Security Purposes Only.

Do You Know Your Billing Address?
SouthSmoke.com requires that you enter the correct billing address as listed on your credit/debit card statements.

This information is necessary so we may validate your card account and process your payment.

For domestic orders, your billing and shipping address information may be different.

Failure to provide the card holders billing address as listed on the credit/debit statement will result in your order being placed on hold.
If you are unaware of the billing address associated with your card account, please contact your financial institution to obtain this information before placing your order.

GUARANTEED

Same Day Shipping For Only $.99!

Order By 3PM EST
and Choose Ground
Expedited Shipping

Guaranteed Same Day Shipping For Only $.99!
Need your order in a hurry? Don't worry, we've got you covered! Simply place your order by 3PM EST and choose Ground Expedited Shipping. We'll guarantee that your order ships the same business day pending verification of your payment method for only $.99 extra. This service is only available for orders shipped within the Continental United States.

Click here to learn more information regarding our shipping options and rates.

NO CODES = NO PROMOS

ENTER YOUR PROMOTIONAL CODE
BEFORE CHECKOUT.

No Codes No Promos:
If you have a promotional code, please make sure to enter it before checking out. You will find the promotion/discount field by scrolling to the bottom portion of the main shopping cart page. Then, enter the promotional code and click "Apply Discount" to apply the promotion to your order.Remember, only one code may be used per order.

If you don't apply your promotional code correctly during checkout, we will not be able to honor your request at a later time.

If you require further assistance, please contact Customer Support Toll Free at 888.577.6653 for assistance.

SHIPPING

Learn more about our shipping
options and rates

Shipping FAQ?:
At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time and in perfect condition. SouthSmoke.com offers a variety of shipping options to locations in the United States and abroad, including Military addresses.

Click Here to learn more about our different shipping options and rates.

AGE REQUIREMENTS

You must be at least

21

YEARS
OF AGE

to purchase tobacco products

Age Requirements:
To ensure the safety and security of our customers, SouthSmoke.com maintains all local, state, and federal guidelines concerning Hookah products and their intended purposes.You must be at least 21 years of age to be eligible to purchase any Hookahs, flavored tobacco, or other accessories listed on our website.

For further information, please Click Here to contact Customer Support.

Satisfaction
Guaranteed

Don?t worry,
be happy.

Satisfaction Guaranteed:
At SouthSmoke.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return your Hookah merchandise for a replacement or refund under our Return Policy.

We even stand behind our delivery. If your package is not delivered according to the shipping carriers guarantees, we will work with the shipping carrier to refund the shipping charges associated with your order. Have questions about our Hookah products?

Contact Us and we'll try our best to help answer any questions you may have.

Verify your Shipping Address

Make sure the shipping address is complete and accurate to avoid an Address Correction Fee.

Verify Your Shipping Address:
Please make sure that the shipping address you have provided is accurate and includes any applicable Apartment or Suite number. Failure to provide a correct shipping address will result in a $16 Address Correction Fee being charged to your account on behalf of the shipping carrier.

Returns and Exchanges

Know the rules before returning or exchanging your order.

Returns and Exchanges:
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may be able to return or exchange it for a replacement or refund of the purchase price. Remember, the original shipping charges and any restocking fees that are applied to your order are not refundable.

Click Here to learn more about our Exchange policy.
Click Here to learn more about our Return policy.

SouthSmoke.com offers a quick and easy online interface to assist in filing your concealed loss claim. While we regret to hear that the order you received was incomplete and did not contain all of the Hookah products that you ordered, rest assured that we understand your disappointment and the inconvenience that was caused due to our error and are here to assist you through this step by step process. Our goal is to make sure you are completely satisfied and to resolve this claim in a timely manner.

In order to proceed with filing a concealed loss claim with SouthSmoke.com, please follow the step by step procedures below only if you meet the following requirements:

	Incomplete and missing merchandise must be reported within 7 business days from the time of delivery.

	You must be the person listed on the original order that either purchased or received merchandise provided by SouthSmoke.com.

	The merchandise, original package padding and the outer box must still be in the possession of the recipient of the merchandise provided by SouthSmoke.com.

Please login and access the My Account section at SouthSmoke.com and click on "View My Orders" to access the list of orders that you have placed with our company.

Scroll to the specific order in question and click on the "RMA Tools" link to file an RMA request with SouthSmoke.com.

Complete the RMA form for the specific order in question and click on the Submit button to file the RMA request with SouthSmoke.com.

SouthSmoke.com will conduct an inventory analysis to determine if the contents were indeed missing from your package. SouthSmoke.com will also interview our fulfillment team to determine the packaging process of your order to determine if an error was made by SouthSmoke.com or by the shipping carrier regarding your incomplete order.

SouthSmoke.com will issue an immediate replacement if the concealed loss claim is due to an error caused by our fulfillment team. If determined that the concealed loss claim is a result of the shipping carrier mishandling your package, SouthSmoke.com will file a cargo claim on your behalf with the shipping carrier to try and resolve this inquiry in a timely manner.

SouthSmoke.com may require that you submit photographs or other documentation of the concealed loss being reported. If so, you will be notified via email and will be required to submit this information for further assistance with your claim.

The shipping carrier may request to pickup and inspect the merchandise that you are reporting received as incomplete. SouthSmoke.com will notify you via email or telephone within 24 hours from the time your cargo claim is filed with our company. If the carrier does not need to inspect the merchandise being reported received as incomplete, your cargo claim will automatically be approved by the shipping carrier within 12 to 24 hours.

Once your claim is approved, SouthSmoke.com will issue a replacement shipment containing the missing contents of your order to the shipping address as listed on the original order request.

	Please make sure to keep all defective products, along with the original packaging materials, until you receive a replacement shipment from SouthSmoke.com.

	Once you receive a replacement shipment from our company, you may then safely discard of the defective contents if you are receiving a complete product replacement.

	In the event that we require additional information, a SouthSmoke.com representative will either contact you via email or telephone.

	Typically, defective products claims are resolved within 12 to 24 hours from the time you properly file and complete this claim with SouthSmoke.com.

	Your patience and cooperation is greatly appreciated while we assist in resolving this inquiry to your satisfaction.

Hookahs at SouthSmoke.com

SouthSmoke.com is the premier resource for avid Hookah smokers worldwide. Not only does SouthSmoke.com offer the widest selection of Hookah Pipes, Flavored Shisha, and Accessories available, we have consistently exceeded our customers' expectations by providing the Best Selection of Products and Services, Customer Support, and On-Time Delivery commitments available in the industry.

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