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Customer Testimonials

Chosen as one of the web's best hookah sites, is considered to be the premier resource for avid hookah smokers worldwide. We have consistently exceeded our customers' expectations by providing the best selection of products and services, customer support, and on-time delivery commitments available in the industry. See what our customers have to say:

Thank you for my order! I felt weird about purchasing flavor online AND out of state, not knowing if an unfamiliar company to me was legit or not. (I'm in Ohio.) Everything was packaged nicely, everything was fresh, there was no damage at all and everything came sooner than I thought it would. The website shipping estimate was a big overestimate!.. My boyfriend and I are already looking to buy some other things there outside of coals and flavor.

- Brittany N (Ohio)

Love your company! Been ordering since 2012. Never had any issues, love the reward system as well! Always great pricing!

- Jacob F (Auburn, MI)

Excellent! Reliable, safe, the packages arrive very well protected and super fast. I love this page to buy online.

- Genesis D (Plantation, FL)

Lots of good stuff here. @southsmokecom has a huge selection of shisha and their shipping is super fast.

- Alpaca Pipe @alpaca_pipe (Hookah Reviewer)

We love you. Quarantine time sucks a**. Happy we can still be in business, and it's thanks to y'all. Big shoutout to all the SouthSmoke / Global peeps... We would buy y'all some beers or some coffee, but y'all a little too far away. WE APPRECIATE Y'ALL. THANK YOU.

- Endless Trails (Poquoson, PA)

I chose you guys because the last people took a week to ship and that took another week to arrive, I searched "shisha fastest shipping" and you guys came right up... You've already blown me out of the water with your same day fulfillment. Really appreciate it.

- Matt C (Wakefield, MA)

I just wanted to say Thank you! I submitted this order 3 days ago and my package has already arrived! Even though it had an estimate of Monday 6/1. I made the same order from one of your competitors last Wednesday (5/20) and it hasn't even shipped. Just want to let you guys know what a great job you're doing! I know who I'll be going to for future orders ;)

- Susanne W (Austin, TX)

I would like to just take the time to thank you for your outstanding customer service! On one of my previous orders, a tobacco that I had ordered was out of stock. I was very pleasently surprised to have a very knowledgeable person call me personally to see if I was willing to sub the item. In a time where it seems you are lucky to even get an auto-sent email that says an item was deleted off from your order, this practice is really appreciated. Not to mention that the items were delivered 2 days before the expected delivery date! I wanted to let you know that you have won me over as a customer and have already came back and ordered since then. Keep up the great work!!!!!!

- Jeremy D (Columbus, OH)

The best online service I've ever had in my life!

- Cory (Mout Juliet, TN)

Incredibly pleased by the excellent customer service offered by I have been a loyal customer for quite a while and would not want to switch anywhere else. I would recommend this web site to all that wish to buy Hookah / Shisha related products. Excellent delivery times, prices, and rewards system!

- Adam O (United Kingdom)

Greatest online service in the world! Great shipping and great products! Can't go wrong with South Smoke! Once you go South Smoke you never go back! Been with them forever and will continue!

- Phillip M (River Edge, NJ)

Wow, super fast shipping and really pleased with the items. Thanks Guys. I will now be a customer for sure. Great prices too!

- Paul F (Dartmouth, Nova Scotia, Canada)

Shopping at is not only for the products which are very good but the real deal is with the customer service. They not only are exceptionally helpfully during the purchase which I would hope but they are still exceptionally helpful after the purchase with any problems you might run into. I dealt with Mike and will continue to deal with them because of their going over and above customer service after the fact.

- The Blair White (New York, NY)

Great time for shipping, only took a week. The Hookah and all products packaged great. Thanks for all your work. Will be ordering from you in the future.

- Chris S (CBS, Kosovo)

Excellent online customer service. I was really frustrated when my card didn't go through but getting it fixed without having to pick up a phone was great. Thanks SouthSmoke!

- Luke (College Park, MD)

I just wanted to compliment you guys of running a great business! I have just recently taken up the hookah as a hobby. Your site was very informative, your prices are very reasonable, processing and shipping times are very fast, your rewards program is wonderful (free stuff rocks!) And most importantly, your customer service is absolutely top notch A+ excellent. Two instances come to mind: 1. I ordered my first hookah and selected 3 day shipping this would have cost me an extra $60, but you modified my shipping because it was already a guaranteed 3 day service. Most places would just have kept the money 2. There were product that I ordered that were out of stock, I actually received a phone call from a REAL person. We were able to modify my order, and it was sent out that very same day! Any other retailer would just have sent me a email and wouldn't have thought twice about it. You excellent service has just earned you a lifelong customer. I love you guys and look forward to doing tons of business with you!

- Troy M (Leavenworth, KS)

I would like to say thank you for the great customer service. They called me to let me know that my package wouldnt arrive until after Thanksgiving even though I ordered with the UPS 3 Day Shipping. They called to let me know so I could change my shipping options and save me a few bucks. Thank you very much.

- Dominic D (Coppell, TX)

I would like to say that the items were recived and I recieved it faster than what I thought. You hae the fastest shipping that I have had and I plan to start ordering from you more often. Thank you for the fast shipment.

- Joshua B (Camdenton, MO)

I re-received my shipment two days ago, and it is working great. Thanks a lot for handling everything in such a professional manner and upholding your high standard of customer service. South Smoke will continue to be my hookah, shisha, charcoal, etc. vendor of choice...and I shall make sure to keep recommending your services to all of my college friends.

- Todd D (Chesapeake, VA)

I just received my Soltice Hookah and it is amazing!!! It arrived very quickly and it is much bigger and better than it looks in the picture. Very happy, it smokes great. I will definetely order from you again..Thanx!!!

- Karen T (Brooksville, FL)

I recently placed an order with you guys and was amazed by the quality of your customer service. I was leaving to move back to college, so I called to make sure my order would arrive in time. Even though standard shipping would have probably been ok, you guys upgraded my shipping for free to make sure I received my order before I left. I really appreciate the extra mile you guys were willing to go, fo free no less, and you will be the only online shop I use from now on. Thanks again.

- Ryan R (Los Angeles, CA)

Shisha came today, can't say how happy I am -- telling all my friends about your site! A+ my man, it's hard to get Al Fakher in Canada, so pleased to get it through, can't recommend you enough. Thanks!!

- Brenden L (Surrey, British Columbia, Canada)

I used to get my hookah supplies from various companies on Ebay until I discovered SouthSmoke. Your customer service in EVERY aspect has been so wonderful, I have no need to go anywhere else for ALL of my hookah needs. You guys are great!!

- Dallas G (Fort Collins, CO)

I wish I could take your entire team out for drinks and shisha. FABULOUS! I have never come across such a wonderful site, both in visual appeal and product quality, or service. My shipment arrived today and it was perfect. I am a very picky person and when I say perfect, I mean perfect. Thank you so much for everything guys. You have found a long time customer.

- Ferezia A (Richmond Hill, Ontario)

I finally received the replacement parts to my Hookah and the tobacco (peach and double apple). There was a mix up with FedEx and I didn't get it until yesterday. I cleaned up my Hookah, set it up and enjoyed a nice long relaxing smoke. I slept so much better last night than I have in quite some time. I have to say thank you to you and your company. I pan on being a return customer for any and all Hookah and Hookah Accessories in the future. Again, thank you. Happy Holidays.

- Eric P (Rockford, Illinois)

I wanted you to know that I just got my first order today and I was beyond pleased! The packaging was wonderful, it came a LOT quicker than I thought it would, and everything arrived in perfect condition. This will be the ONLY place I buy my hookah supplies with from now on! Thank you so much!

- Ashley C (Jacksonville, Florida)

Hey guys, I just wanted to thank you for another amazing experience. Both time's I have ordered with you your customer service reps have been so helpful. Kudos! I can't say enough good things about your website.

- Paul P (Victoria, British Columbia, Canada)

I received my Mya vase grommets and my hose & bowl grommets! The Frost Mya is a beautiful Hookah and smokes great! Thank you folks at SouthSmoke for a great pipe and good customer service!

- Tom H (Sidney, Ohio)

Thank you for such wonderful service. My order finally made it to my brother. Late, true, but nonetheless I know you did everything to fix the problem, and I do truly appreciate it. You have made a faithful customer and I look forward to doing more business with your company.

- Jesse L (Las Vegas, Nevada)

I just wanted to let you that I recently placed an order with an company. I have to say, I have done quite a bit of ordering with companies on line, and this was by far the most pleasurable experience I have had. I called your 800# because I had some questions regarding an item that I needed. The customer service rep. that I spoke with with excellent in helping me find exactly what I needed. She really took the time to find out what I needed. Within 1/2 hour of placing an order, I received an email from your company saying that my order was shipped!! I received it yesterday, and it is perfect. I would not hesitate in an instant to order from your company again in the future and to recommend it to friends. In this day and age of computers, it is nice that some companies still go the extra mile to give a personal touch! Thanks!

- Andrea M (Dover, New Hampshire)

Thank you very much for your help through this process. The service you guys provided is top notch, along with everything else. I am very pleased with your company and will be ordering from you again. I will also recommend you on the hookah forums.

- Joey K (Victoria, British Columbia, Canada)

Today my order from arrived. Everything was exactly as promised by the good people at SouthSmoke. In fact, they even threw in an extra 50g box of shisha for me to try, complimentary. I work in retail and I have to say that it is very rare to find this kind of customer service these days. My hat is off to I will definitely buy from them again.

- Dusty P (Escanaba, Michigan)

You guys at South Smoke are awesome. Our orders are always delivered quickly, and the customer service is phenomenal. My boyfriend and I have been buying through you guys for at least a year now, maybe more, and plan to continue to do so! Thanks for being a business that is truly about and for the customer!

- Luna S (Tacoma, Washington)

If you would like to provide feedback in regards to the products and services that you have received from, please Click Here to submit your testimonial electronically.