The best online service I've ever had in my life!
- Cory (Mout Juliet, TN)
Incredibly pleased by the excellent customer service offered by SouthSmoke.com. I have been a loyal customer for quite a while and would not want to switch anywhere else. I would recommend this web site to all that wish to buy Hookah / Shisha related products. Excellent delivery times, prices, and rewards system!
- Adam Oozeerally (United Kingdom)
Greatest online service in the world! Great shipping and great products! Can't go wrong with South Smoke! Once you go South Smoke you never go back! Been with them forever and will continue!
- Phillip Michael (River Edge, NJ)
Wow, super fast shipping and really pleased with the items. Thanks Guys. I will now be a customer for sure. Great prices too!
- Paul F (Dartmouth, Nova Scotia, Canada)
Shopping at SouthSmoke.com is not only for the products which are very good but the real deal is with the customer service. They not only are exceptionally helpfully during the purchase which I would hope but they are still exceptionally helpful after the purchase with any problems you might run into. I dealt with Mike and will continue to deal with them because of their going over and above customer service after the fact.
- The Blair White (New York, NY)
Great time for shipping, only took a week. The Hookah and all products packaged great. Thanks for all your work. Will be ordering from you in the future.
- Chris Sayavong (CBS, Kosovo)
Excellent online customer service. I was really frustrated when my card didn't go through but getting it fixed without having to pick up a phone was great. Thanks SouthSmoke!
- Luke (College Park, MD)
I just wanted to compliment you guys of running a great business! I have just recently taken up the hookah as a hobby. Your site was very informative, your prices are very reasonable, processing and shipping times are very fast, your rewards program is wonderful (free stuff rocks!) And most importantly, your customer service is absolutely top notch A+ excellent. Two instances come to mind:
1. I ordered my first hookah and selected 3 day shipping this would have cost me an extra $60, but you modified my shipping because it was already a guaranteed 3 day service. Most places would just have kept the money
2. There were product that I ordered that were out of stock, I actually received a phone call from a REAL person. We were able to modify my order, and it was sent out that very same day! Any other retailer would just have sent me a email and wouldn't have thought twice about it.
You excellent service has just earned you a lifelong customer. I love you guys and look forward to doing tons of business with you!
- Troy Moppin III (Leavenworth, KS)
I would like to say thank you for the great customer service. They called me to let me know that my package wouldnt arrive until after Thanksgiving even though I ordered with the UPS 3 Day Shipping. They called to let me know so I could change my shipping options and save me a few bucks. Thank you very much.
- Dominic DiBene (Coppell, TX)
I would like to say that the items were recived and I recieved it faster than what I thought. You hae the fastest shipping that I have had and I plan to start ordering from you more often. Thank you for the fast shipment.
- Joshua Besancenez (Camdenton, MO)
I re-received my shipment two days ago, and it is working great. Thanks a lot for handling everything in such a professional manner and upholding your high standard of customer service. South Smoke will continue to be my hookah, shisha, charcoal, etc. vendor of choice...and I shall make sure to keep recommending your services to all of my college friends.
- Todd Daniels (Chesapeake, VA)
I just received my Soltice Hookah and it is amazing!!! It arrived very quickly and it is much bigger and better than it looks in the picture. Very happy, it smokes great. I will definetely order from you again..Thanx!!!
- Karen Taylor (Brooksville, FL)
I recently placed an order with you guys and was amazed by the quality of your customer service. I was leaving to move back to college, so I called to make sure my order would arrive in time. Even though standard shipping would have probably been ok, you guys upgraded my shipping for free to make sure I received my order before I left. I really appreciate the extra mile you guys were willing to go, fo free no less, and you will be the only online shop I use from now on. Thanks again.
- Ryan R. (Los Angeles, CA)
Shisha came today, can't say how happy I am -- telling all my friends about your site! A+ my man, it's hard to get Al Fakher in Canada, so pleased to get it through, can't recommend you enough. Thanks!!
- Brenden Lockhead (Surrey, British Columbia, Canada)