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SHIPPING

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options and rates

AGE REQUIREMENTS

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21

YEARS
OF AGE

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SouthSmoke.com Shipping Rates

Shipping Rates


At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time in perfect condition. SouthSmoke.com offers same-day processing and offers the fastest fulfillment times in the industry. Below, you'll find answers to common questions about our shipping rates and policies. Please be aware that cargo claims terms of service are Free on Board (FOB) Origin Dock which means that all purchases of physical items from SouthSmoke.com are made pursuant to a shipment contract and the terms stated below. This means that the risk of loss and title for such items pass to you, the customer, once your order is placed in the possession of the applicable shipping carrier. SouthSmoke.com assumes no liability for an order that is lost in transit once placed in the possession of the applicable shipping carrier. As a courtesy SouthSmoke.com customer service team will gladly assist you in attempting to resolve your issue with the applicable carrier; however, we shall not be responsible for any chargebacks for loss of merchandise in transit as your claim needs to be made directly with the applicable shipping carrier, which we will gladly assist you with. In the event your order has been lost in transit you may either contact our customer service team during our normal business hours, Monday-Friday, 10:00 am - 6:00 pm EST or by submitting an online support ticket to our customer service center using the Contact Us option on the website located at https://www.southsmoke.com/contactus.cfm. Please be sure to include your order #.
Shipping Rates - Domestic (48 Contiguous States Only)
Read below for more information about the several shipping methods we offer for orders being shipped within the 48 contiguous United States:

Order Value Between
Ground Saver
(Standard Processing)
Ground Expedited
(Rush Processing)

$0.00 and $9.99 $7.98 $8.97

$10.00 and $19.99 $10.98 $11.97

$20.00 and $29.99 $13.98 $14.97

$30.00 and $59.99 $14.48 $15.47

$60.00 and $94.99 $14.78 $15.77

$95.00 and above $14.98 $15.97

If your order total exceeds $95 in merchandise and your order is being delivered within the Continental United States, you may qualify for free Ground Shipping promotion. For more information regarding our free shipping policies and how to apply this promotional offer to your order, please click here.

If you require a faster shipping method other than our Standard Ground Service, please select one of our Express Shipping Options, such as UPS Express 3-Day, 2-Day or UPS Overnight Express. Please be advised that the Express shipping rates displayed during the checkout process at SouthSmoke.com are only estimated and may vary depending on different circumstances.
If you are shipping items to an APO, FPO or PO Box address, your order will be shipped via the United States Postal Service.
If you're shipping outside the 48 Contiguous United States, including but not limited to: Alaska, Hawaii, US Virgin Island, Puerto Rico, and other US Commonwealths and Territories, shipping will be calculated using our shipping rate calculator on SouthSmoke.com. This is based on merchandise added to your shopping cart and may be subject to change depending on dimensions weight variables if applicable.
Ground Saver - Standard Processing
  • 1 to 7 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Service to residential / commercial locations within the United States
  • Items may be shipped by UPS, FedEx or USPS
  • FedEx and UPS Money Back Guarantees
  • No weekend delivery
  • Items may not be shipped to P.O. boxes and APO/FPO addresses
  • Signature may or may not be required
Ground Expedited - Rush Processing
SouthSmoke.com offers Rush Processing for orders placed before 3PM EST for an additional fee of $0.99. SouthSmoke.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same business day. If we fail to ship your order within two business days, we will refund the Rush Processing fee in the form of a SouthSmoke.com Gift Card. The Rush Processing fee will be refunded on orders shipped from sub-contracted facilities if the order is not shipped within four business days. Please note that business days are defined as Monday through Friday.
  • 1 to 7 Business Days (Transit Time)
  • 1 Business Day Expedited Processing Time
  • Service to residential / commercial locations within the United States
  • Items may be shipped by either UPS, FedEx, or USPS
  • No weekend delivery
  • FedEx and UPS Money Back Guarantees
  • Items may not be shipped to P.O. boxes and APO/FPO addresses
  • Signature may or may not be required

Express Shipping Options

UPS Express
3-Day Shipments
  • 3 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS 3-Day service (3 day transit time or less)
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • Signature may or may not be required
UPS Express
2nd Day Shipments
  • 2 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS 2-Day service (2 day transit time or less)
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • Signature may or may not be required
UPS Express Overnight
Shipments
  • 1 Business Day (Transit Time)
  • 1 Business Day Processing Time
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS Overnight service (1 day transit time)
  • Signature may or may not be required
United States Postal Service Priority Mail
  • 2 to 3 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • No Service Guarantee On Transit Time
  • Insurance is optional and must be requested by the customer
  • Weekend delivery available
  • Service offered to P.O. boxes or APO/FPO addresses
  • USPS Delivery Confirmation Tracking offered for Domestic shipments
  • Signature may or may not be required .

2. Shipping Rates - Canada

At the present time, SouthSmoke.com ships merchandise to all locations in Canada; however, we do not ship tobacco products to the Alberta or British Columbia Provinces. There is a possibility that your packages will be subject to the customs fees and import duties of Canada. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for International requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

Please be advised that during checkout, an estimated shipping fee is displayed depending on the size of your order. Although this shipping rate is 98% accurate, there is a slight possibility that the shipping rate could change. We reserve the right to upgrade the shipping method from First Class Mail International to Priority Mail International if your order exceeds the maximum weight or dimensions allowed for First Class Mail International without further notice.

United States Postal Service
First Class Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Online Shipment Tracking Service not available
  • This service is only available for packages less than 4 lbs
  • May only deliver to billing address indicated on your order
  • No insurance provided
  • Signature may or may not be required
United States Postal Service Priority Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is optional and must be requested by the customer
  • Signature may or may not be required
United States Postal Service Priority Mail Express International
  • 3 to 5 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 1 to 2 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is included on the declared Customs value
  • Signature may or may not be required

3. Shipping Rates - APO/FPO

At the present time, SouthSmoke.com ships merchandise to all APO/FPO locations worldwide. There is a possibility that your packages will be subject to the customs fees and import duties associated with the country of which your merchandise is delivered to. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for APO/FPO requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

United States Postal Service Priority Mail
  • 4 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Service offered to P.O. boxes or APO/FPO addresses
  • Signature may or may not be required

4. Shipping Rates - International

At the present time, SouthSmoke.com ships merchandise to locations worldwide where Hookah products are not prohibited. There is a possibility that your packages will be subject to the customs fees and import duties of your country. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for International requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

Please be advised that during checkout, an estimated shipping fee is displayed depending on the size of your order. Although this shipping rate is 98% accurate, there is a slight possibility that the shipping rate could change. We reserve the right to upgrade the shipping method from First Class Mail International to Priority Mail International if your order exceeds the maximum weight or dimensions allowed for First Class Mail International without further notice.

United States Postal Service First Class Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Online Shipment Tracking Service not available
  • This service is only available for packages less than 4 lbs
  • May only deliver to billing address indicated on your order
  • No insurance provided
  • Signature may or may not be required
United States Postal Service Priority Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is optional and must be requested by the customer
  • Signature may or may not be required
United States Postal Service Priority Mail Express International
  • 3 to 5 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 1 to 2 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is included on the declared Customs value
  • Signature may or may not be required

If you still have questions about the SouthSmoke.com Shipping Options and Rates, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.

**Please note that all transit times are approximate and derive from the shipping carrier. While SouthSmoke.com strives to promptly process and place your order in the hands of the applicable shipping carrier, we have no control over the actual transit time to the destination once the carrier is in possession of your order. SouthSmoke.com shall not be liable for carrier delays due to weather, holidays, breakdowns, or other circumstances beyond our control which result in a delay and causes your order to arrive beyond the estimated time frame listed nor shall SouthSmoke.com be liable to reimburse carrier fees for shipments which arrive beyond their estimated transit time frame. Please also be aware that cargo claims terms of service are Free on Board (FOB) Origin Dock which means that all purchases of physical items from SouthSmoke.com are made pursuant to a shipment contract and the terms stated herein. This means that the risk of loss and title for such items pass to you, the customer, once your order is placed in the possession of the applicable shipping carrier. SouthSmoke.com assumes no liability for an order that is lost in transit once placed in the possession of the applicable shipping carrier. As a courtesy SouthSmoke.com customer service team will gladly assist you in attempting to resolve your issue with the applicable carrier; however, we shall not be responsible for any chargebacks for loss of merchandise in transit as your claim needs to be made directly with the applicable shipping carrier, which we will gladly assist you with. Please be sure to include your order #. Most shipments include tracking information and you are provided this information upon the completion and shipment of your order. In the event you select a shipping option which provides an express service offering a money back guarantee and your shipment fails to arrive within the specified time frame. In the event your order has been delayed or may be lost in transit SouthSmoke.com representatives are standing by in the event you require assistance, Monday through Friday from 10:00AM EST to 6:00PM EST. If you require assistance outside of our normal business hours, kindly submit an online support ticket via our Contact Us page and our dedicated support staff will respond within a reasonable time thereafter.