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Why do we gather information?
We gather personal information to allow us to process your orders and to inform you of special offers and discounts. Our goals and objectives being to provide our customers with an enhanced personalized shopping experience for years to come.
What information do we collect?
Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone numbers, email address, and other information.
How do we use the information we collect about you?
We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of offers and discounts offered at SouthSmoke.com. We will never give your information to third parties without your express consent. Please understand that certain products displayed and sold on the SouthSmoke.com website are subject to strict governmental control and compliance. In the event your information is lawfully subpoenaed by any private or governmental party during the pendency of any lawful audit, investigation and/or litigation, arbitration, or the like, SouthSmoke.com shall take all measures permitted by law to protect your information including applying for a protective order, redacting your personal information or even notifying you personally of the subject audit, investigation and/or litigation, arbitration, or the like and otherwise permitting you to intervene in order to further protect your information.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SouthSmoke.com is not responsible to its customers or any other person for the operation of or content located on or through any such website owned and/or operated by any third party. SouthSmoke.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties privacy policies, and not ours. While we completely support the protection of your privacy on the internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to any third party website.
At SouthSmoke.com, our customers security is second to none. Every order placed with SouthSmoke.com is processed through our security team undergoing an extensive vetting procedure. During this process, your order may be flagged as a security risk at which time we will void your order and not proceed with it any further. Rest assured you have not been charged so there is nothing to refund to you. SouthSmoke.com can offer no guarantee nor advise you on how to place an order to avoid your order being determined a security risk by our security team. Each order is analyzed on an isolated basis. Even a successful prior order history does not guarantee a future orders success. While you are welcome to contact our customer service team at 1-888-577-6653, Monday through Friday, from 10AM to 6PM EST, we are unable to overturn the decisions made by our security team. While we can request a second review by our security team as a one-time courtesy, their decision is final. Our security process is proprietary and thus we are not permitted to discuss the nature of the information analyzed our processes, nor permit our customers to interact with our security team. We do apologize for any inconvenience this causes, but we are simply striving for a safe community for our customers and the internet marketplace as a whole.
Our website encrypts your credit card, and personal information prior to transmission over the internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Safari, Google Chrome, Mozilla Firefox, Microsoft's Internet Explorer, or Microsoft Edge.
However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of the information you transmit to us.