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Terms and Conditions

SITE POLICIES, TERMS AND CONDITIONS
The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully. Your actions in registering an account with SouthSmoke.com as well as your use of the SouthSmoke.com website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submission of any order to SouthSmoke.com indicates acceptance of these terms and conditions. These terms and conditions constitute the entire agreement of the parties relating to the subject matter addressed herein and supersedes all prior communications, contracts, or agreements between the parties with respect to the subject matter addressed herein, whether oral or written. SouthSmoke.com reserves the right to make changes to this site and these terms and conditions at any time without prior notification.

COPYRIGHT AND TRADEMARK NOTICE:


This site is owned and operated by SouthSmoke.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SouthSmoke.com, Copyright 2002-2018, ALL RIGHTS RESERVED. All audio and video clips are the sole property of SouthSmoke.com or their respective content providers. All software used on the site is the sole property of SouthSmoke.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SouthSmoke.com's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

SouthSmoke.com and Hookah 101, Hookah Dictionary, Smoke Points, and the Anatomy of a Hookah are registered trademarks, trademarks or service marks of SouthSmoke.com. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of SouthSmoke.com. All other trademarks or service marks are property of their respective owners. The use of any SouthSmoke.com's trademark or service mark without SouthSmoke.com's express written consent is strictly prohibited.

DISCLAIMER AND LIMITATION OF LIABILITY AS TO PRODUCTS SOLD AT SOUTHSMOKE.COM:


All of SouthSmoke.com's products are guaranteed against defects for (72) seventy two hours from the date that the recipient receives the merchandise, but not to exceed seven (7) business days. Business days are defined as Monday through Friday. By ordering from SouthSmoke.com, you agree and certify under penalty of perjury and as per State and Federal guidelines that you are at least 21 years of age or older, and able to purchase Tobacco and/or Tobacco related Products and/or Accessories in your state. By ordering from SouthSmoke.com, you also agree that SouthSmoke.com has up to 14 business days to ship your merchandise out of our facilities. Once an order has been shipped and/or tracking information has been received from FedEx, UPS, or the USPS, a customer cannot cancel and/or refuse delivery on their order without prior consent from SouthSmoke.com via email or US Mail. SouthSmoke.com reserves the right to charge a fifteen (15%) percent restocking fee on any order returned to our company after final inspections. SouthSmoke.com also reserves the right to charge any applicable fees that may have been associated with the order at the time of shipping if merchandise is returned to our facilities. Any merchandise returned to our facilities must be unused and in all original packaging. Any merchandise deemed used will be refused by SouthSmoke.com and will be returned to the customer at the customer's expense. If a Return Merchandise Authorization (RMA) was issued by SouthSmoke.com, the customer is responsible for paying the return fees associated with the UPS/USPS/FedEx standard rates guide if the merchandise is deemed used, not in its original condition, or is returned because the customer was not satisfied with the merchandise and SouthSmoke.com has concluded that there is nothing wrong with the merchandise received back in our facilities. SouthSmoke.com, except as expressly stated herein, makes no representations or warranties, either express or implied, of any kind with respect to products sold on the SouthSmoke.com sites. Except as expressly stated herein, SouthSmoke.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to SouthSmoke.com arising from any product sold on the SouthSmoke.com sites shall be the price of the product ordered. In no event shall SouthSmoke.com its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
SouthSmoke.com currently accepts the following methods payment methods: Credit/Debit Card: Visa, MasterCard, American Express & Discover. In the event of a chargeback or non-payment against SouthSmoke.com through our consumer or business channels, the account holder will be responsible for all fees regarding collections. These fees include, but are not limited to, the North Carolina Service charge, $30 chargeback fee issued by the credit/debit card issuer, all applicable collection agency fees incurred by SouthSmoke.com, all attorney fees and legal costs incurred, original shipping charges incurred by SouthSmoke.com, and return shipping charges incurred by SouthSmoke.com. In the event of non-payment, the customer will be responsible for the costs of the merchandise at the time of order.
All Tobacco and Tobacco related products and accessories sold at SouthSmoke.com are intended for legal Tobacco smoking use by adults (21 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of International, Federal, State, and/or Local Laws.
By entering the site, you: (1) agree to SouthSmoke.com Terms of Service; (2) verify you are at least 21 years of age; (3) verify that Tobacco products, Hookahs, and smoking accessories are sold legally in your County, State, and Country; (4) agree to use the products offered herein for legal and intended uses only; (5) verify you are not visiting with any malice towards SouthSmoke.com (6) by entering this site you are observing any and all local laws and (7) irrevocably waive any and all liability resulting from the purchase and/or use of such products. If you are under age 21 or do not agree, do not order and leave the SouthSmoke.com site immediately.

U.S. SURGEON GENERALS WARNING: Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.

As smoking may be hazardous to one's health. Therefore SouthSmoke.com does not advocate smoking by any persons.

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DISCLAIMER AND LIMITATION OF LIABILITY AS TO THE SOUTHSMOKE.COM WEBSITE:


The SouthSmoke.com website and the materials therein are provided as is. SouthSmoke.com makes no representations or warranties, either express or implied, of any kind with respect to the SouthSmoke.com website, its operations, contents, information, materials or year 2000 compliance. SouthSmoke.com expressly disclaims all warranties, express or implied, of any kind with respect to the SouthSmoke.com website or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that SouthSmoke.com its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the SouthSmoke.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

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TYPOGRAPHICAL ERRORS:


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SouthSmoke.com shall have the exclusive right to refuse or cancel any orders placed for product listed at the incorrect price. SouthSmoke.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SouthSmoke.com shall immediately issue a credit to your credit card account in the amount of the charge. Be aware that based on your agreement with your card issuer the charge may take several days or more to be credit back to your account and the funds otherwise released to you.

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PRIVACY POLICY:


SouthSmoke.com firmly believes that maintaining our customers privacy is of utmost importance. In order to enhance our customers experience while shopping at SouthSmoke.com we have established the following Privacy Policy. Rest assured, shopping through our secure server is one of the safest ways to shop, and should you ever have any issues at all, we promise to resolve everything to your satisfaction. Below we describe why we acquire customer and third party information, what information we collect, how we collect it, and what we use the information for.
Why do we gather information?
We gather personal information to allow us to process your orders, and to inform you of special offers and discounts. Our goals and objectives being to provide our customers with an enhanced personalized shopping experience for years to come.
What information do we collect?
Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone numbers, email address, and other information.
How do we use cookies?
A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies in order to find out whether you are a prior customer, and recommend certain gifts that pertain to your taste. We do not store any personal or financial information about you when using cookies.
Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you decide to disable cookies, certain features on our website will not function properly.
How do we use the information we collect about you?
We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of offers and discounts offered at SouthSmoke.com. We will never give your information to third parties without your express consent. Please understand that certain products displayed and sold on the SouthSmoke.com website are subject to strict governmental control and compliance. In the event your information is lawfully subpoenaed by any private or governmental party during the pendency of any lawful audit, investigation and/or litigation, arbitration, or the like, SouthSmoke.com shall take all measures permitted by law to protect your information including applying for a protective order, redacting your personal information or even notifying you personally of the subject audit, investigation and/or litigation, arbitration, or the like and otherwise permitting you to intervene in order to further protect your information.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SouthSmoke.com is not responsible to its customers or any other person for the operation of or content located on or through any such website owned and/or operated by any third party. SouthSmoke.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties' privacy policies, and not ours. While we completely support the protection of your privacy on the internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to any third party website.
Your Security
At SouthSmoke.com, our customers security is second to none. Every order placed with SouthSmoke.com is processed through our security team undergoing an extensive vetting procedure. During this process, your order may be flagged as a security risk at which time we will void your order and not proceed with it any further. Rest assured you have not been charged so there is nothing to refund to you. SouthSmoke.com can offer no guarantee nor advise you on how to place an order to avoid your order being determined a security risk by our security team. Each order is analyzed on an isolated basis. Even a successful prior order history does not guarantee a future orders success. While you are welcome to contact our customer service team at 1-888-577-6653, Monday through Friday, from 10AM to 6PM EST, we are unable to overturn the decisions made by our security team. While we can request a second review by our security team as a one-time courtesy, their decision is final. Our security process is proprietary and thus we are not permitted to discuss the nature of the information analyzed, our processes, nor permit our customers to interact with our security team. We do apologize for any inconvenience this causes, but we are simply striving for a safe community for our customers and the internet marketplace as a whole.
Our website encrypts your credit card, and personal information prior to transmission over the internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Safari, Google Chrome, Mozilla Firefox, Microsoft's Internet Explorer or Microsoft Edge.
However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.
Your Comments
SouthSmoke.com welcomes feedback concerning its privacy policy. Please send your comments and questions via our Contact Us section.

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AGE VERIFICATION:


SouthSmoke.com customers access & use of this website hereby certify that they are of lawful age to purchase the products displayed and otherwise listed herein. Under Federal and State guidelines associated with the sale of tobacco-related products, you must be at least 21 years of age or older to be eligible to purchase any hookahs, flavored tobacco, or other accessories listed on our website. Under Federal guidelines, Hookah smoking is considered to be legal in all 50 states of the United States of America. United States Code, Title 21, Section 863, which is titled the "Controlled Substance Act" permits Hookahs to be purchased and used for legal smoking and cultural practices that follow local, state, and federal guidelines. Certain international countries do not allow the importation of Hookah Pipes, nor Hookah Tobacco, and Hookah related accessories. Please contact your local government offices to determine if Hookahs are classified as legal smoking products in your country.

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ORDER ACCURACY:


It is very important that when you place your order with SouthSmoke.com that you understand that you and only you are responsible for the accuracy of the items and quantity you select as well as your personal and payment information. Prior to submitting your order, be it through our website or by telephone, please be sure to completely verify the accuracy of all information regarding your order items, quantity, applicable promotions, shipping and billing information, and your payment method with your customer representative if you are placing the order by telephone or on the checkout page of the website if your order is being placed online. Once your order has been submitted, whether by email or telephone, please also be sure to review your email confirmation at the time the order is submitted as well. In the event you realize you have made an error and have already submitted your order, kindly contact our customer service center during our normal business hours Monday-Friday 10:00 am - 6:00 pm EST at 1-888-577-6653. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket to our customer service center using the Contact Us option on the website located at https://www.southsmoke.com/contactus.cfm.
SouthSmoke.com shall not be responsible for any errors made by its customers when placing an order. Please be advised that some errors may even result in a delay in processing an order or even cancellation of the order.

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PROMOTIONS:


Throughout the year, SouthSmoke.com may offer various promotional items, discounts, gift cards, or incentive codes (collectively promotion(s)) on our website and throughout our social media channels. Each promotion, be it a monetary discount or a redeemable physical item, is governed by strict qualifying terms. If you fail to meet the requirements of these terms you shall not be able to redeem the promotional item. Please understand that only (1) one promotion may be redeemable during (1) order. You may not combine promotions. Prior to completing the checkout process and submitting your order it is your responsibility to properly identify and select the promotion you qualify for by adding it during the checkout process. In the event you submit your order and have failed to add a qualifying promotion, please contact our customer service team immediately by phone at 1-888-577-6653, Monday through Friday, from 10AM through 6PM EST. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket to our customer service center using the Contact Us option on the website located at https://www.southsmoke.com/contactus.cfm. While we will do our best to try and accommodate your request, SouthSmoke.com can offer no guarantee that we are able to add your qualifying promotion once your order has been submitted to us for processing. In the event we, in our sole discretion, agree to honor the promotion and it involves complimentary physical merchandise, the customer shall be responsible for all applicable shipping charges associated with the shipping of this promotional item if we are unable to combine it with the current qualifying order placed.
Please be aware that if your order includes a physical or monetary promotion and you later decide to return or exchange an item from that order causing a material change in the order resulting in the order failing to meet the requirement for the listed promotion you originally selected, you shall no longer qualify for that promotion and it must be forfeited. The physical promotional item must be returned to SouthSmoke.com in its original unused condition along with the merchandise being returned or exchanged.
Be aware that if you have used the promotional item it cannot be returned and by retaining the promotional merchandise which you no longer qualify for you are acknowledging that you authorize SouthSmoke.com to charge your payment method listed with that order for the difference in value, if a monetary promotion, and for the item value itself if a physical promotion.

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SOUTHSMOKE.COM INTERNATIONAL ORDERS:


SouthSmoke.com is happy to coordinate the shipping of our Hookah products outside the United States to most countries and to APO/FPO addresses. However, deliveries to International locations outside the Continental United States may require additional shipping charges. Furthermore, due to International regulations, SouthSmoke.com may refuse service on International orders from some countries. Only one International order may be in transit at any given time. Please wait until your order is delivered prior to placing a new order. We reserve the right to cancel a new order placed while an existing order is still in transit to its destination and yet to confirm as delivered.
Please be aware that our quotes for shipping outside the United States and Puerto Rico do not include any applicable duty, value-added taxes (VAT), or import consumption taxes. You will be required to pay the duty or VAT upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
To determine shipping rates to your specific country, please register for an account at SouthSmoke.com and follow our simple step-by-step Shopping Process You will be provided with international shipping rates via the United States Postal Service to your country during the checkout process.
SouthSmoke.com has chosen the United States Postal Service as our premier International shipping carrier to ensure that your merchandise is delivered in a timely fashion with minimal or no duties/taxes applied to your order. Typical transit time for United States Postal Service First Class Mail International and Priority Mail International service is approximately 6 to 10 Business Days, not including Customs Clearance time. Typical transit time for United States Postal Service Express Mail International service is approximately 5 to 7 Business Days, not including Customs Clearance time. Typical Customs Clearance processing time is about 1 to 3 Business Days but may take longer depending on a variety of factors.

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TAXES, DUTIES & IMPORT FEES:


SouthSmoke.com prides itself on compliance as we are a multinational company serving both the domestic and international communities. SouthSmoke.com customers are responsible for the payment of all applicable sales taxes, customs duties, import consumption taxes, value-added taxes (VAT), and similar taxes or fees (collectively, Taxes and Fees) imposed by your country, any government entity or collecting agency. You will be required to pay any assessed Taxes and Fees upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. SouthSmoke.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida and North Carolina. Each customer shall be solely responsible for all sales taxes, tobacco taxes, or other taxes, on orders shipped to any other state other than the State of North Carolina.
Tobacco Taxes: All Tobacco sales are considered a domestic North Carolina Sale and sales within the (50) fifty United States are subject to North Carolina Tobacco Excise Taxes which have been paid as North Carolina considers such sales as a North Carolina Domestic sale.

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SHIPPING RATES, SHIPPING CARRIERS & ESTIMATED TRANSIT TIMES:


At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time in perfect condition. SouthSmoke.com offers same-day processing and offers the fastest fulfillment times in the industry. Below, you'll find answers to common questions about our shipping rates and policies. Please be aware that cargo claims terms of service are Free on Board (FOB) Origin Dock which means that all purchases of physical items from SouthSmoke.com are made pursuant to a shipment contract and the terms stated below. This means that the risk of loss and title for such items pass to you, the customer, once your order is placed in the possession of the applicable shipping carrier. SouthSmoke.com assumes no liability for an order that is lost in transit once placed in the possession of the applicable shipping carrier. As a courtesy SouthSmoke.com customer service team will gladly assist you in attempting to resolve your issue with the applicable carrier; however, we shall not be responsible for any chargebacks for loss of merchandise in transit as your claim needs to be made directly with the applicable shipping carrier, which we will gladly assist you with. In the event your order has been lost in transit you may either contact our customer service team during our normal business hours, Monday-Friday, 10:00 am - 6:00 pm EST or by submitting an online support ticket to our customer service center using the Contact Us option on the website located at https://www.southsmoke.com/contactus.cfm. Please be sure to include your order #.
Shipping Rates - Domestic (48 Contiguous States Only)
Read below for more information about the several shipping methods we offer for orders being shipped within the 48 contiguous United States:

Order Value Between
Ground Saver
(Standard Processing)
Ground Expedited
(Rush Processing)

$0.00 and $9.99 $7.98 $8.97

$10.00 and $19.99 $10.98 $11.97

$20.00 and $29.99 $13.98 $14.97

$30.00 and $59.99 $14.48 $15.47

$60.00 and $94.99 $14.78 $15.77

$95.00 and above $14.98 $15.97

If your order total exceeds $95 in merchandise and your order is being delivered within the Continental United States, you may qualify for free Ground Shipping promotion. For more information regarding our free shipping policies and how to apply this promotional offer to your order, please click here.

If you require a faster shipping method other than our Standard Ground Service, please select one of our Express Shipping Options, such as UPS Express 3-Day, 2-Day or UPS Overnight Express. Please be advised that the Express shipping rates displayed during the checkout process at SouthSmoke.com are only estimated and may vary depending on different circumstances.
If you are shipping items to an APO, FPO or PO Box address, your order will be shipped via the United States Postal Service.
If you're shipping outside the 48 Contiguous United States, including but not limited to: Alaska, Hawaii, US Virgin Island, Puerto Rico, and other US Commonwealths and Territories, shipping will be calculated using our shipping rate calculator on SouthSmoke.com. This is based on merchandise added to your shopping cart and may be subject to change depending on dimensions weight variables if applicable.
Ground Saver - Standard Processing
  • 1 to 7 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Service to residential / commercial locations within the United States
  • Items may be shipped by UPS, FedEx or USPS
  • FedEx and UPS Money Back Guarantees
  • No weekend delivery
  • Items may not be shipped to P.O. boxes and APO/FPO addresses
  • Signature may or may not be required
Ground Expedited - Rush Processing
SouthSmoke.com offers Rush Processing for orders placed before 3PM EST for an additional fee of $0.99. SouthSmoke.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same business day. If we fail to ship your order within two business days, we will refund the Rush Processing fee in the form of a SouthSmoke.com Gift Card. The Rush Processing fee will be refunded on orders shipped from sub-contracted facilities if the order is not shipped within four business days. Please note that business days are defined as Monday through Friday.
  • 1 to 7 Business Days (Transit Time)
  • 1 Business Day Expedited Processing Time
  • Service to residential / commercial locations within the United States
  • Items may be shipped by either UPS, FedEx, or USPS
  • No weekend delivery
  • FedEx and UPS Money Back Guarantees
  • Items may not be shipped to P.O. boxes and APO/FPO addresses
  • Signature may or may not be required

Express Shipping Options

UPS Express
3-Day Shipments
  • 3 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS 3-Day service (3 day transit time or less)
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • Signature may or may not be required
UPS Express
2nd Day Shipments
  • 2 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS 2-Day service (2 day transit time or less)
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • Signature may or may not be required
UPS Express Overnight
Shipments
  • 1 Business Day (Transit Time)
  • 1 Business Day Processing Time
  • No weekend delivery unless specified via phone; No P.O. boxes or APO/FPO
  • UPS Money Back Guarantee
  • Items may either ship by UPS Ground or UPS Overnight service (1 day transit time)
  • Signature may or may not be required
United States Postal Service Priority Mail
  • 2 to 3 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • No Service Guarantee On Transit Time
  • Insurance is optional and must be requested by the customer
  • Weekend delivery available
  • Service offered to P.O. boxes or APO/FPO addresses
  • USPS Delivery Confirmation Tracking offered for Domestic shipments
  • Signature may or may not be required .

2. Shipping Rates - Canada

At the present time, SouthSmoke.com ships merchandise to all locations in Canada; however, we do not ship tobacco products to the Alberta or British Columbia Provinces. There is a possibility that your packages will be subject to the customs fees and import duties of Canada. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for International requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

Please be advised that during checkout, an estimated shipping fee is displayed depending on the size of your order. Although this shipping rate is 98% accurate, there is a slight possibility that the shipping rate could change. We reserve the right to upgrade the shipping method from First Class Mail International to Priority Mail International if your order exceeds the maximum weight or dimensions allowed for First Class Mail International without further notice.

United States Postal Service
First Class Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Online Shipment Tracking Service not available
  • This service is only available for packages less than 4 lbs
  • May only deliver to billing address indicated on your order
  • No insurance provided
  • Signature may or may not be required
United States Postal Service Priority Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is optional and must be requested by the customer
  • Signature may or may not be required
United States Postal Service Priority Mail Express International
  • 3 to 5 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 1 to 2 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is included on the declared Customs value
  • Signature may or may not be required

3. Shipping Rates - APO/FPO

At the present time, SouthSmoke.com ships merchandise to all APO/FPO locations worldwide. There is a possibility that your packages will be subject to the customs fees and import duties associated with the country of which your merchandise is delivered to. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for APO/FPO requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

United States Postal Service Priority Mail
  • 4 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Service offered to P.O. boxes or APO/FPO addresses
  • Signature may or may not be required

4. Shipping Rates - International

At the present time, SouthSmoke.com ships merchandise to locations worldwide where Hookah products are not prohibited. There is a possibility that your packages will be subject to the customs fees and import duties of your country. Please contact your local government offices for more information about any fees that may be assessed on your shipment. For more information regarding the ordering process for International requests, please click here. Please also review SouthSmoke.coms terms of service with regard to Taxes, Duties & Import Fees.

Please be advised that during checkout, an estimated shipping fee is displayed depending on the size of your order. Although this shipping rate is 98% accurate, there is a slight possibility that the shipping rate could change. We reserve the right to upgrade the shipping method from First Class Mail International to Priority Mail International if your order exceeds the maximum weight or dimensions allowed for First Class Mail International without further notice.

United States Postal Service First Class Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • Online Shipment Tracking Service not available
  • This service is only available for packages less than 4 lbs
  • May only deliver to billing address indicated on your order
  • No insurance provided
  • Signature may or may not be required
United States Postal Service Priority Mail International
  • 6 to 10 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 2 to 3 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is optional and must be requested by the customer
  • Signature may or may not be required
United States Postal Service Priority Mail Express International
  • 3 to 5 Business Days (Transit Time)
  • 1 Business Day Processing Time
  • Please allow 1 to 2 additional Business Days for Customs Clearance
  • May only deliver to billing address indicated on your order
  • Online Shipment Tracking Service available to major destinations
  • Insurance is included on the declared Customs value
  • Signature may or may not be required

If you still have questions about the SouthSmoke.com Shipping Options and Rates, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.

**Please note that all transit times are approximate and derive from the shipping carrier. While SouthSmoke.com strives to promptly process and place your order in the hands of the applicable shipping carrier, we have no control over the actual transit time to the destination once the carrier is in possession of your order. SouthSmoke.com shall not be liable for carrier delays due to weather, holidays, breakdowns, or other circumstances beyond our control which result in a delay and causes your order to arrive beyond the estimated time frame listed nor shall SouthSmoke.com be liable to reimburse carrier fees for shipments which arrive beyond their estimated transit time frame. Please also be aware that cargo claims terms of service are Free on Board (FOB) Origin Dock which means that all purchases of physical items from SouthSmoke.com are made pursuant to a shipment contract and the terms stated herein. This means that the risk of loss and title for such items pass to you, the customer, once your order is placed in the possession of the applicable shipping carrier. SouthSmoke.com assumes no liability for an order that is lost in transit once placed in the possession of the applicable shipping carrier. As a courtesy SouthSmoke.com customer service team will gladly assist you in attempting to resolve your issue with the applicable carrier; however, we shall not be responsible for any chargebacks for loss of merchandise in transit as your claim needs to be made directly with the applicable shipping carrier, which we will gladly assist you with. Please be sure to include your order #. Most shipments include tracking information and you are provided this information upon the completion and shipment of your order. In the event you select a shipping option which provides an express service offering a money back guarantee and your shipment fails to arrive within the specified time frame. In the event your order has been delayed or may be lost in transit SouthSmoke.com representatives are standing by in the event you require assistance, Monday through Friday from 10:00AM EST to 6:00PM EST. If you require assistance outside of our normal business hours, kindly submit an online support ticket via our Contact Us page and our dedicated support staff will respond within a reasonable time thereafter.

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CANCELLATION POLICY: DOMESTIC & INTERNATIONAL ORDERS:


SouthSmoke.com's goal is to provide the fastest possible service to its customers. In order to accomplish this goal, your order will begin to be processed shortly after it is received. We currently cannot guarantee that we will be able to cancel your order once we have commenced charging and submitting it for processing. If your order has not already been charged with your approved method of payment as placed with your order we should easily be able to cancel it; however, once your order has been charged it is being fulfilled and shipped, and we will not be able to cancel your order at that time.
We strongly recommend that all customers wishing to cancel an order do so within 30 minutes from the time your original order is placed during our normal business hours Monday-Friday 10:00 am - 6:00 pm EST by contacting our customer service center at 1-888-577-6653. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket to our customer service center using the Contact Us option on the website located at https://www.southsmoke.com/contactus.cfm.
In the event we are unable to cancel your order and you are interested in returning your Hookah merchandise, you may return it in original and unused condition for a full refund of the purchase price. Shipping charges and any applicable restocking fees are not refundable. Please also be aware that Smoke Points Rewards for the returned item(s) will be forfeited. Please review our Terms of Service for Domestic Returns which may be found at https://www.southsmoke.com/returns.cfm and for International Returns https://www.southsmoke.com/internationalreturns.cfm.

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DOMESTIC EXCHANGE POLICY:


SouthSmoke.com offers United States customers the ability to exchange unused Hookah Products ordered online.
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase or maybe you just ordered the incorrect item, color, or style, you may be able to exchange it for another Hookah product offered at SouthSmoke.com. Remember, you are responsible for any and all applicable shipping charges associated with an exchange, including the original shipping charges, return shipping charges, and reshipping charges associated with your exchange. These charges are not refundable. The merchandise you wish to exchange must also be unused.
When can I inquire about exchanging my order?
If you would like to exchange your Hookah merchandise to SouthSmoke.com, you must submit an electronic inquiry in writing via our Contact Us page within (72) seventy two hours, but not to exceed (7) seven business days from the time your merchandise is deemed delivered by the designated shipping carrier. Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be exchanged. Please be advised that we take every precaution in making sure that your gifts arrive in perfect condition.
Can I exchange Hookah supplies that I have opened or used?
Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be exchanged. Please be advised that we take every precaution in making sure that your gifts arrive in perfect condition.
How do I exchange a package?
For your convenience, the SouthSmoke.com Return Form may be printed out and completed at your convenience and may be faxed to the number listed on the return form. Once we receive your Return Form, you will be contacted via telephone and/or E-Mail to arrange for local pickup, if applicable, or return shipping of the merchandise you wish to exchange. In order to ensure that your original merchandise which is to be exchanged is delivered back to one of our facilities in a timely manner, please first remove the old tracking label from the packaging or make sure that the new return label covers the old one. In the event the original packaging is damaged and/or degraded in any manner and is otherwise unreasonable to re-use for the return shipment, please purchase new packaging of similar size and accommodation and package the merchandise you wish to exchange in a reasonable manner using commercially reasonable precautions to guard against breakage if the item is fragile. Remember, you are responsible for any and all applicable shipping charges associated with an exchange, including the original shipping charges, return shipping charges, and reshipping charges associated with your exchange. These charges are not refundable. Please also be sure to adequately insure your return shipment appropriately with the applicable carrier you utilize. SouthSmoke.com shall not be responsible for honoring exchanges when the original item(s) are damaged due to neglectful packaging and are otherwise uninsured against potential loss.
If you no longer have your Return Form and cannot print a new one, please send us an electronic inquiry via our Contact Us page.
How do I exchange an item?
If you have found another item that you would prefer over one you have already received, we ask that you please send us an electronic inquiry via our Contact Us page. Be advised that the item you wish to exchange must be unused otherwise this item ill not qualify for an exchange. Once the returned item has been received at one of our facilities, your newly requested merchandise will be processed and shipped. If necessary, a credit will be issued to your account. Please see instructions below for how to return a package.
Will my original shipping charges be reimbursed and am I responsible for additional shipping charges associated with an exchange request?
The original shipping charges that are applied to your order are not refundable. You are responsible for any and all applicable shipping charges associated with an exchange, including the original shipping charges, return shipping charges, and reshipping charges associated with your exchange. These charges are not refundable. In the event that the actual shipping charges incurred to SouthSmoke.com by the carrier are greater than the shipping charges incurred by the customer, the customer will be responsible for the difference when merchandise is being exchanged and hereby acknowledges the same and authorizes SouthSmoke.com to charge the difference to the customers applicable payment method. In the event that the customer received free shipping through a promotional offer, the customer will be responsible for all shipping costs incurred by SouthSmoke.com if the value of merchandise being exchanged allows the order value to fall below the value of which shipping is provided at no charge. Please review our terms with respect to Promotions for more detailed information.
When do restocking fees apply?
SouthSmoke.com does not issue restocking fees on order exchange requests. Restocking fees do not apply to orders containing damaged or missing merchandise of which a cargo claim is filed within (72) seventy two hours, but not to exceed (7) seven business days from the time the merchandise is deemed to be delivered to your location. To further inquire about restocking fees being applied to your return, please send us an electronic inquiry via our Contact Us page.

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DOMESTIC RETURN POLICY:


When can I inquire about returning my order?
If you would like to return your unopened/unused Hookah merchandise to SouthSmoke.com, you must submit an electronic inquiry in writing via our Contact Us page within seven business days from the time your merchandise is deemed delivered by the designated shipping carrier. Due to International Regulations, International orders do not qualify for returns with our company.
Can I return Hookah supplies that I have opened or used?
Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be returned. Please be advised that we take every precaution in making sure that your gifts arrive in perfect condition.
Will the original shipping charges be reimbursed and does SouthSmoke.com pay for the return shipping charges when making a return?
The original shipping charges that are applied to your order are not refundable. You are responsible for any and all applicable shipping charges associated with a return, including the original shipping charges, return shipping charges, and restocking fees. These charges are not refundable. In the event that the actual shipping charges incurred to SouthSmoke.com by the carrier are greater than the shipping charged incurred by the customer, the customer will be responsible for the difference when merchandise is being returned. In the event that the customer received free shipping through a promotional offer, the customer will be responsible for all shipping costs incurred by SouthSmoke.com if the value of merchandise being returned allows the order value to fall below the value of which shipping is provided at no charge.
How do I return a package?
For your convenience, SouthSmoke.com account holders may login to their account and under the view my orders option select the order you wish to request a return for, then click on the RMA request button and complete the applicable information. Customers may also use the SouthSmoke.com Return Form which may be printed out and completed at your convenience, and faxed to the number listed on the return form. Alternatively, SouthSmoke.com customers wishing to return a package may also submit an electronic support ticket by sending us an electronic inquiry via our Contact Us page. Once we receive your Return request, you will be contacted via telephone to arrange for pickup of your merchandise. In order to ensure that your merchandise is delivered back to one of our facilities in a timely manner, please first remove the old tracking label from the packaging or make sure that the new return label covers the old one. Please remember that you are responsible for all applicable shipping charges associated with the return of your merchandise. Be sure to properly package and insure your return shipment as you are also responsible for any damages that could occur while in transit back to our facility.
When do restocking fees apply?
SouthSmoke.com may issue restocking fees of up to 15% of the merchandise value being returned if you are requesting credit back to your card account on file. If you are returning merchandise and requesting SouthSmoke.com Store Credit via an electronic Gift Card, our restocking fees will be waived. Restocking fees do not apply to orders containing damaged or missing merchandise of which a cargo claim is filed within (72) seventy two hours, but not to exceed (7) seven business days from the time the merchandise is deemed to be delivered to your location. To further inquire about restocking fees being applied to your return, please send us an electronic inquiry via our Contact Us page.

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INTERNATIONAL RETURN/EXCHANGE POLICY:


When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may contact our dedicated customer support team for additional assistance by filling out our Customer Service Inquiry Form.
Due to International Regulations, International orders do not qualify for returns or exchanges with our company, thus all sales for International orders are final and are not eligible for refund or exchange. Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be returned.
Will my original shipping charges be reimbursed?
The original shipping charges that are applied to your order are not refundable. In the event that the actual shipping charges incurred to SouthSmoke.com by the carrier are greater than the shipping charges incurred by the customer, the customer will be responsible for the difference when merchandise is being returned. The customer hereby permits and authorizes SouthSmoke.com to process payment with the payment method utilized by the Customer at the time the order was placed for the added difference in shipping charges. In the event that the customer received free shipping through a promotional offer, the customer will be responsible for all shipping costs incurred by SouthSmoke.com if the value of merchandise being returned allows the order value to fall below the value of which shipping is provided at no charge. For more details regarding promotional offers please review our terms of service regarding the same.
When do return shipping and restocking fees apply?
SouthSmoke.com may issue restocking fees of up to 15% of the merchandise value being returned if your return is associated with your package being opened and inspected by your customs or border services. Restocking fees also apply if your package is returned as a result of your package not being claimed or picked up at your postal services facility. SouthSmoke.com may also impose return shipping charges associated with any International order that is returned to our facilities due to your package being opened and inspected by your customs or border services. Return shipping charges may also apply if your package is returned as a result of your package not being claimed or picked up at your postal services facility.
What are my options if my package has been opened/inspected by customs or border services?
If your SouthSmoke.com order was inspected by your customs office and is subject to additional import taxes and fees, it is your responsibility to pay these charges assessed by your customs and border services office. Unfortunately, SouthSmoke.com has no control over which packages are inspected by customs and which packages are imposed additional tariffs by your customs office. In regards to customs clearance on International orders, SouthSmoke.com ships packages to International destinations on a daily basis. Most International orders that SouthSmoke.com processes and ships clear customs with little or no duties and no problems. Please note that SouthSmoke.com clearly identifies that International orders may be subject to additional charges by customs in our International Ordering section. SouthSmoke.com also does not offer refunds back to the original payment method provided which is consistent with our International ordering policies and procedures. The International Ordering section of SouthSmoke.com clearly indicates that it is your responsibility to contact your local customs office to determine the different tariffs that your country may impose on imports depending on the merchandise ordered. If your current package is being held by your customs office, please review the different options available to you listed below for additional assistance with your package:
Option 1 - Claim Package From Customs Office:
You may claim your package from the local customs office and pay any applicable taxes and fees that were imposed on your package.
Option 2 - Refuse Package and Receive SouthSmoke.com Gift Card:
You may contact your local customs office and refuse your package. Your package will be returned to the SouthSmoke.com distribution and processing facility in the United States within approximately two to six weeks. You may be subject to return shipping charges and a 15% restocking fee if the package is refused due to customs fees. Once your package arrives back, you may choose to have a SouthSmoke.com Gift Card emailed to you for the merchandise value associated with your returned order minus any applicable return shipping charges and restocking fees. This gift card may be used on future online orders placed at SouthSmoke.com and is typically good for up to two years from the date of issue. You may use this gift card on one order or on many orders over time until the entire value of the gift card is depleted, depending on your ordering needs. Please note that the original shipping charges will not be reimbursed and only the applicable merchandise value after any return shipping charges and restocking fees will be provided with the SouthSmoke.com Gift Card. Please also keep in mind that your Smoke Points balance may be adjusted due to your returned order. Be aware that in the unfortunate event your return shipping charges and the 15% restocking fee exceed the value of the merchandise being refused, then we will not be able to issue a SouthSmoke.com Gift Card as the remaining value of the refused merchandise would otherwise be negated by your return shipping charges and restocking fee. Thus, your only option would be to pay to re-ship your merchandise with the same risk of customs levying import and/or VAT or simply abandon your order. SouthSmoke.com does not have any ability to control your countrys laws regarding imports and your obligations thereunder. This is the unfortunate risk you assume when placing an international order with our company. Please be advised that attempting a chargeback for merchandise you have a refused due to your countrys customs levying an import duty and/or tax which you are unwilling to pay is a violation of our terms of service and not a justifiable method for resolving this issue with our company. Prior to placing an international order it is highly recommended you review our terms of service regarding international ordering and returns with our company and the issues you may face importing products to your applicable country so you are well informed of the various risks associated with the same. You may find these links on our website as follows:
International Return and Exchange Policy: https://www.southsmoke.com/internationalreturns.cfm
If your order has been opened and inspected by your customs or border services, please immediately submit an electronic inquiry via our Contact Us page. Please make sure to include your Order Confirmation Number (Order ID) and all application information pertaining to your request and which option listed above you wish to proceed with. Please note that International requests regarding customs, tracking information, etc. may only be handled by submitting an electronic inquiry via our Contact Us page.

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CLAIMS PROCEDURES FOR INCOMPLETE, INCORRECT, DAMAGED, OR MISSING MERCHANDISE:


What do I do if my order is incomplete, incorrect or damaged?
Please be advised that we take every precaution in making sure that your order arrives in perfect condition. If your order is missing merchandise, incorrect, or damaged, please immediately submit an electronic inquiry via our Contact Us page. Damaged and/or missing merchandise must be reported to our company within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your cargo claim is processed and approved in a timely manner. Failure to report damaged and/or missing merchandise within (7) seven business days from the time of delivery may result in your cargo claim being denied by the shipping carrier and our company. Once a support ticket is established with our customer service team, we will help you throughout the claims process to effectively coordinate the information we require in order to achieve the resolution of your inquiry. Please understand that damage claims do take time to process with the applicable shipping carrier and we appreciate your patience and ongoing cooperation during this process. Please understand that merely submitting a support ticket regarding incomplete, incorrect, or damaged merchandise is only the first step and that we do require your continued cooperation throughout the claims process. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part. Do not ship your damaged item back to our facility at any time as we do have a clear procedure to follow and we shall not be responsible for any loss or further damages caused in doing so.
Below please find our complete list of scenarios for filing claims with our company:
Detailed information regarding submitting a claim may be found on our website at the following link: https://www.southsmoke.com/claims.cfm
In the event your order contains damaged items please refer to our website for how to file a damaged package claim: https://www.southsmoke.com/damageclaim.cfm
How to file a concealed loss claim if your order is missing items: https://www.southsmoke.com/concealedlossclaim.cfm
How to file a Domestic Complete Loss Claim in the event your order has not been delivered or carrier tracking shows your order has been delivered, but you have not received your order: https://www.southsmoke.com/usloss.cfm
How to file an International Complete Loss Claim in the event your order has not been delivered or carrier tracking shows your order has been delivered, but you have not received your order: https://www.southsmoke.com/internationalloss.cfm
Can I file multiple replacement requests or claims on the same order?
All claims must be reported to our company in writing within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your claim is processed and approved in a timely manner. If you have already filed one claim on an order placed with SouthSmoke.com and you wish to file another claim on the same order, SouthSmoke.com reserves the right to honor or deny such a claim. It is your responsibility to report any and all issues with an order at one time in full. Multiple claim requests may not be honored. If more than one claim on the same order is approved, SouthSmoke.com reserves the right at its sole discretion to either replace the merchandise or provide store credit in the form of a SouthSmoke.com Electronic Gift Card for the merchandise being claimed. If a replacement is issued, SouthSmoke.com will only provide one replacement shipment per order and will not honor multiple replacement shipping requests. Once a support ticket is established with our customer service team, we will help you throughout the claims process to effectively coordinate the information we require in order to achieve the resolution of your inquiry. Please understand that claims do take time to process with the applicable parties and we appreciate your patience and ongoing cooperation during this process. Please understand that merely submitting a support ticket regarding your claim is only the first step and that we do require your continued cooperation throughout the claims process. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part.
What do I do with merchandise being claimed as damaged once my claim has been submitted?
During the claims process for damaged merchandise, it is critical that all merchandise that is the subject of a claim be retained by you until we notify you that it is permissible to discard of the applicable damaged merchandise which is the subject of the claim. Do not discard of any merchandise being claimed as damaged. Prematurely discarding the damaged merchandise at issue will result in the immediate denial of your claim. Once the claims process is complete we will expressly provide you with confirmation that the merchandise at issue may now be discarded.

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DEFECTIVE MERCHANDISE:


What do I do if my order contains defective merchandise?
SouthSmoke.com prides itself on its ability to effectively perform quality control checks on all merchandise it manufactures or otherwise receives from third party manufacturers to detect against and eliminate defective merchandise from being passed on to its customers. While we take every reasonable step to detect against and eliminate defective merchandise from the SouthSmoke.com inventory, in the unfortunate situation that your order contains merchandise that you feel to be defective, please immediately submit an electronic inquiry via our Contact Us page. Defective merchandise must be reported to our company within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your claim is processed and approved in a timely manner. Failure to report defective merchandise within (72) seventy two hours, but not to exceed (7) seven business days may result in your claim being denied. SouthSmoke.com reserves the right at its sole discretion to either remedy, repair, replace the defective merchandise or provide store credit in the form of a SouthSmoke.com Electronic Gift Card for the defective merchandise. SouthSmoke.com is not responsible for honoring return or reshipping charges associated with a defective merchandise claim unless we pre-approve the same in writing and provide a return shipping label to you. Please do not merely ship back the merchandise, but permit our experienced customer service team to guide you through the process of determining if a replacement or store credit is necessary to remedy the situation. Please understand that merely submitting a support ticket regarding what you believe to be defective merchandise is only the first step and that we do require your continued cooperation throughout the claims process to determine if in fact the merchandise you received is defective. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part.
What do I do with merchandise being claimed as defective once my claim has been submitted?
During the claims process for merchandise being claimed to be defective, it is critical that all merchandise that is the subject of a claim be retained by you until we notify you otherwise. Do not discard of any merchandise being claimed as defective. SouthSmoke.com may seek return of the merchandise you claim as being defective to our facility for further inspection and testing. Prematurely discarding merchandise which is being claimed as defective will result in the immediate denial of your claim. Once the claims process is complete we will expressly provide you with confirmation that the merchandise at issue may now be discarded. All applicable shipping charges for returning the item to our facility shall be the responsibility of the customer unless, in our sole discretion, we provide you with a pre-paid return label at our expense.
For more information regarding the SouthSmoke.com procedures for handling claims for defective merchandise please refer to the following: https://www.southsmoke.com/defectiveclaim.cfm

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SMOKE POINTS REWARDS:


What are Smoke Points?
Smoke Points are a reward for making purchases or participating in activities or promotions sponsored by SouthSmoke.com. Smoke Points have no cash value and may only be awarded to customers located within the United States of America and International customers. Business customers and those customers receiving select pricing from SouthSmoke.com will not be eligible to participate in the Smoke Points Membership Rewards Program. From time to time, SouthSmoke.com may, at its sole discretion, suspend Smoke Points Rewards in lieu of other seasonal discounts, incentives or promotions. During the pendency of these seasonal discounts, incentives or promotions customers will not earn Smoke Points Rewards.
How do I find out how many Smoke points I have?
You will be able to determine how many Smoke Points you have by signing into your account at SouthSmoke.com. With every purchase that you make at SouthSmoke.com, your Smoke Points will be credited to your account and made viewable in the My Account section at SouthSmoke.com. You may also contact our Toll Free Customer Service Center at 888.57.SMOKE (888.577.6653) or send us an electronic inquiry via our Contact Us page to find out how many Smoke points you have. If you have not registered, you will not have an account or the ability to collect Smoke Points Rewards. If you would like to become a Smoke Points Rewards member, just sign up for an account at SouthSmoke.com. Remember, you must be at least 21 years of age in order to open an account at SouthSmoke.com and earn Smoke Points.
How do I earn Smoke Points?
You can earn Smoke Points as follows:
- Place an order at SouthSmoke.com. You will receive one Smoke Point for every eligible dollar spent on merchandise. If you cancel your order, no Smoke Points will be credited. If you return or exchange merchandise, SouthSmoke.com reserves the right to adjust your Smoke Points balance accordingly based on the price difference resulting from a merchandise return or exchange.
- Participate in promotions or other activities that SouthSmoke.com offers Smoke Points as rewards.
- Refer customers to SouthSmoke.com. You will receive up to 150 Smoke Points for referring friends, family, or other customers to SouthSmoke.com. The customer(s) that you refer must place a valid order at SouthSmoke.com in order for you to receive Smoke Points. You must also have an account at SouthSmoke.com and have placed an order with our company. It is up to SouthSmoke.com whether Smoke Points are awarded for referring customers.
How does a Customer lose Smoke Points?
A member can lose Smoke Points by doing any of the following:
By violating any part of the Terms of Service or Spam Policy. Please review the SouthSmoke.com Terms & Conditions.
A member can lose Smoke Points for participating in any activities that may be deemed suspicious. Logging in for friends, signing up people without their knowledge, account sharing, or having more than one account are all examples of cheating. The refusal or return of orders can also result in Smoke Points being lost.
A member will lose their account and be banned from SouthSmoke.com if they are discovered to have either committed order fraud or used another's credit card without permission.
A member will lose Smoke Points if their SouthSmoke.com account is banned or closed for any reason.
A member will lose their account and be banned from SouthSmoke.com if they are discovered to be under 21 years of age.
What rewards do I receive for earning Smoke Points?
Smoke Points will be redeemable for automatic discounts on your online order at SouthSmoke.com. They also give you increased exposure on SouthSmoke.com and help you gain even more perks as we add more features. Smoke Points have no cash value and may only be redeemed for automatic discounts at SouthSmoke.com.

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SOUTHSMOKE.COM AFFILIATE PROGRAM:


What is SouthSmoke.com's affiliate program? How does it work?
SouthSmoke.com's affiliate program is a revenue sharing program where the affiliate (YOU) drives traffic to www.SouthSmoke.com (US) in exchange for a commission. Each time a visitor clicks from your site to southsmoke.com to purchase items, you earn a commission.
What do I or my visitors get out of this?
Earn up to 15% commission on referred merchandise sales with a 10 day cookie for return visitors. You earn commission on all sales that take place up to 10 days after you send someone to SouthSmoke.com. For example, if a customer visits your site and clicks on our banner ad and doesn't buy anything right away, but purchases something at SouthSmoke.com a few days later, you still get credited for the sale.
Does it cost anything to participate?
No. It is absolutely free to join our affiliate program.
How do I start?
It is very easy to join.
- Register for a SouthSmoke.com Account
- Complete the SouthSmoke.com Affiliate Application
- Agree to the SouthSmoke.com Affiliate Program Terms and Conditions
You will receive an email confirming the receipt of your application. Our staff will review your application within 1 or 2 business days. Once your application is approved we will send you, your user name and password as well as, setup instructions with banners and text links that you can put on your web site. We have created a special page for affiliate resources which will be available once your affiliate application has been approved. The affiliate resources page will provide banners, links, etc. to be placed on the referring web site and this resources page will also display commission reports outlining how the different links have been performing and how much revenue is being earned.
Who can participate?
The SouthSmoke.com Affiliate Program is limited to International Customers only. United States Customers are not eligible to participate in the Affiliate Program. All applications are manually reviewed, and we reserve the right to refuse any application, especially if the site or e-mail list contains objectionable material, participates in unsolicited e-mailing.
Who does SouthSmoke.com want as affiliates?
SouthSmoke.com wants sites interested in selling our products. We encourage all interested sites to apply to our program. However, before you can participate in our program, we will need to approve your site. Mainly we look for sites that:
- Are aesthetically pleasing?
- Do not display content that may be deemed pornographic or offensive.
- Are fully up and functional. We will temporarily decline sites that are down or are under heavy construction.
- Do not display coupon codes not provided by the Affiliate Management Team without prior permission.
- Are not personal homepages or personal websites.
- Do not display content that may violate intellectual property laws.
How do I create links to SouthSmoke.com?
Current affiliates can get links, including banners and text ads by clicking here. We will be regularly updating our links, to include lots of resources to help you sell.
When and how do I get paid?
You will be paid monthly when your commissions exceed $25.00. All checks will be mailed to the billing contact you put on the Affiliate Application. You must submit a valid W-9 IRS Tax Form via fax to 305.402.2300 in order for affiliate commissions to be paid out. Failure to submit this form when applying for your SouthSmoke.com Affiliate Account may result in forfeiture of your affiliate commissions and suspension of your SouthSmoke.com Affiliate Account.
What products count for commission?
All products on SouthSmoke.com count for commission.
In the event you have any questions regarding the SouthSmoke.com Affiliate Program please contact our customer service team https://www.southsmoke.com/contactus.cfm Domestic Callers at 1-888-577-6653 and International Callers at 1-305-677-2485. Our dedicated customer support center is open Monday through Friday from 10:00AM to 6:00PM EST.

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INTELLECTUAL PROPERTY - COPYRIGHT AND TRADEMARK NOTICE:


This site is owned and operated by SouthSmoke.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SouthSmoke.com, Copyright 2002-2020, ALL RIGHTS RESERVED. All audio and video clips are the sole property of SouthSmoke.com or their respective content providers. All software used on the site is the sole property of SouthSmoke.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SouthSmoke.com's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable intellectual property laws and could subject the user to both criminal and civil penalties.
SouthSmoke.com and Hookah 101, Hookah Dictionary, Smoke Points, and the Anatomy of a Hookah are registered trademarks, trademarks or service marks of SouthSmoke.com. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of SouthSmoke.com. All other trademarks or service marks are property of their respective owners. The use of any SouthSmoke.com's trademark or service mark without SouthSmoke.com's express written consent is strictly prohibited.

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DISPUTES, JURISDICTION AND VENUE:


By placing an order with SouthSmoke.com, the customer hereby consents to the following terms of service regarding disputes. Any dispute, controversy or claim arising out of or relating to the SouthSmoke.com Terms of Service, or the breach thereof (Dispute), shall be settled by binding arbitration, conducted on a confidential basis, under the then current Commercial Arbitration Rules of the American Arbitration Association (the Association) strictly in accordance with the terms of this Agreement and the substantive law of the State of North Carolina. The arbitration shall be held at a mutually agreeable location in Charlotte, Mecklenburg County, North Carolina, and conducted by one arbitrator chosen from a list of attorneys who are members of the Associations commercial arbitration panel, from a neutral geographic location, who is knowledgeable about the subject matter forming the basis for the Dispute and who has been engaged in the practice of law for a period of at least ten (10) years. If the parties cannot promptly, within (30) thirty days, agree on the selection of the arbitrator, the arbitrator will be chosen pursuant to Rule of the Commercial Arbitration Rules of the Association. The initial costs of the arbitration, including initial fees to be paid to the arbitrator, shall be initially shared equally by the parties to the Dispute. Each party shall bear the cost of preparing and presenting its case to the arbitrator; however, in any dispute brought by either party against the other party to enforce such partys rights or remedies under this Agreement, the prevailing party shall be entitled to be reimbursed by the other party for the prevailing partys reasonable attorneys fees, Arbitration costs and expenses otherwise incurred in pursuing and prosecuting such Dispute. The arbitrator shall issue his/her award and a brief description of the basis for the award in writing. The judgment upon the award rendered by the arbitrator may be entered and enforced in any court of competent jurisdiction. Neither party shall be precluded hereby from seeking provisional remedies in the courts of any jurisdiction including, but not limited to, temporary restraining orders and preliminary injunctions, to protect its rights and interests, but such shall not be sought as a means to avoid or stay arbitration. The parties agree that they have voluntarily agreed to arbitrate their disputes in accordance with the foregoing. The parties also agree that their dispute, the arbitration process, any evidence disclosed and or otherwise obtained during the same as well as the final judgment/decree by the arbitrator shall be confidential, the disclosure of which shall be actionable by either party should a breach of the same ensue.

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ORDER ACCEPTANCE POLICY:


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SouthSmoke.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. SouthSmoke.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $250.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SouthSmoke.com is a reseller to end user customers and Hookah Dealers, exporters, and Wholesalers.

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SERVICE AND SUPPORT:


All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. SouthSmoke.com will provide on-line technical notes on most computer hardware & software products.

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