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Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by reserves the right to make changes to this site and these terms and conditions at any time without prior notification.

Copyright and Trademark Notice

This site is owned and operated by Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, Copyright 2002-2016, ALL RIGHTS RESERVED. All audio and video clips are the sole property of or their respective content providers. All software used on the site is the sole property of or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. and Hookah 101, Hookah Dictionary, Smoke Points, and the Anatomy of a Hookah are registered trademarks, trademarks or service marks of All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of All other trademarks or service marks are property of their respective owners. The use of any's trademark or service mark without's express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold

All of's products are guaranteed against defects for 48 hours from the date that the recipient receives the merchandise. By ordering from, you agree and certify under penalty of perjury and as per State and Federal guidelines that you are at least 18 years of age or older, and able to purchase Hookahs, Flavored Tobacco, and other Hookah merchandise in your state. By ordering from, you also agree that has up to 14 business days to ship your merchandise out of our facilities. Once an order has been shipped and/or tracking information has been received from FedEx, UPS, Airborne Express, or the USPS, a customer cannot cancel and/or refuse delivery on their order without prior consent from via email or US Mail. reserves the right to charge a fifteen percent restocking fee on any order returned to our company after final inspections. also reserves the right to charge any applicable fees that may have been associated with the order at the time of shipping if merchandise is returned to our facilities. Any merchandise returned to our facities must be unused and in all original packaging. Any merchandise deemed used will be refused by and will be returned to the customer at the customer's expense. If a Return Merchandise Authorization (RMA) was issued by, the customer is responsible for paying the return fees associated with the FedEx/UPS standard rates guide if the merchandise is deemed used, not in its original condition, or is returned because the customer was not satisfied with the merchandise and has concluded that there is nothing wrong with the merchandise received back in our facilities. has Except as expressly stated herein, makes no representations or warranties, either express or implied, of any kind with respect to products sold on the sites. Except as expressly stated herein, expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to arising from any product sold on the sites shall be the price of the product ordered. In no event shall its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
In the event of a chargeback or non-payment against, the account holder will be responsible for all fees regarding collections. These fees include, but are not limited to, the North Carolina Service charge, $15 chargeback fee issued by the credit/debit card issuer, all appicable collction agency fees incurred by, original shipping charges incurred by, and return shipping charges incurred by In the event of non-payment, the customer will be responsible for the costs of the merchandise at the time of order.

All Hookahs and smoking accessories sold at are intended for legal Tobacco smoking use by adults (18 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of International, Federal, State, and/or Local Laws.

By entering the site, you: (1) agree to Terms of Service; (2) verify you are at least 18 years of age; (3) verify that Tobacco products, Hookahs, and smoking accessories are sold legally in your County, State, and Country; (4) agree to use the products offered herein for legal and intended uses only; (5) verify you are not visiting with any malice towards (6) by entering this site you are observing any and all local laws and (7) irrevocably waive any and all liability resulting from the purchase and/or use of such products. If you are under age 18 or do not agree, do not order and leave the site immediately.

U.S. SURGEON GENERALS WARNING: Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.

As smoking may be hazardous to one's health. Therefore does not advocate smoking by any persons.

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Disclaimer and Limitation of Liability as to the Web Sites

The web sites and the materials therein are provided as is. makes no representations or warranties, either express or implied, of any kind with respect to the sites, their operations, contents, information, materials or year 2000 compliance. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

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Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the charge.

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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that is not responsible for the operation of or content located on or through any such site.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $250.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. is a reseller to end user customers and Hookah Dealers, exporters, and Wholesalers.

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Sales and Other Applicable Taxes shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida and North Carolina. Each customer shall be solely responsible for all sales taxes, tobacco taxes, or other taxes, on orders shipped to any other state other than the State of North Carolina.

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Service and Support

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. will provide on-line technical notes on most computer hardware & software products.

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Jurisdiction and Venue

You agree that any legal action brought against shall be governed by the laws of the State of North Carolina, county of Mecklenburg without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the sites or through mail order, telephone, fax, or email shall be an appropriate federal or state court located in Mecklenburg County, North Carolina.

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