For information on how to place an order online at SouthSmoke.com, please refer to our simple step-by step Shopping Process
International Ordering Options
SouthSmoke.com is happy to coordinate the shipping of our Hookah products outside the United States to most countries and to APO/FPO addresses. However, deliveries to International locations outside the Continental United States may require additional shipping charges. Furthermore, due to International regulations, SouthSmoke.com may refuse service on International orders from some countries. Only one International order may be in transit at any given time. Please wait until your order is delivered prior to placing a new order. We reserve the right to cancel a new order placed while an existing order is still in transit to its destination and yet to confirm as delivered.
Please be aware that our quotes for shipping outside the United States and Puerto Rico do not include any applicable duty, value-added taxes (VAT), or import consumption taxes. You will be required to pay the duty or VAT upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
To determine shipping rates to your specific country, please register for an account at SouthSmoke.com and follow our simple step-by-step Shopping Process You will be provided with international shipping rates via the United States Postal Service to your country during the checkout process.
SouthSmoke.com has chosen the United States Postal Service as our premier International shipping carrier to ensure that your merchandise is delivered in a timely fashion with minimal or no duties/taxes applied to your order. Typical transit time for United States Postal Service First Class Mail International and Priority Mail International service is approximately 6 to 10 Business Days, not including Customs Clearance time. Typical transit time for United States Postal Service Express Mail International service is approximately 5 to 7 Business Days, not including Customs Clearance time. Typical Customs Clearance processing time is about 1 to 3 Business Days but may take longer depending on a variety of factors.
To order via telephone:
For Customer Service: 1.888.57.SMOKE (1.888.577.6653)
Direct Line For International Callers: 1.305.677.2485
For callers outside of the US and Canada, please call our Customer Service Center Monday-Friday 10:00 am - 6:00 pm ET.
International Return and Exchange Options
When you shop at SouthSmoke.com, we want you to be completely satisfied. Click Here to learn more about the SouthSmoke.com International Return and Exchange Policies and Procedures.
Credit Cards/Debit Cards:
SouthSmoke.com accepts a variety of payment options, including Visa, Mastercard, American Express and Discover card. SouthSmoke.com may refer your credit card payment to our Third Party Credit Card processor based on your order information, of which Visa and Mastercard will be accepted.
Personal Checks/Money Orders:
Personal Checks/Money Orders should Include: Item Total, applicable Sales Tax (FL and NC shipments only), and Shipping Charges. To pay using a Personal Check or Money Order, please contact our Customer Service Center Toll Free at 888.577.6653 to place your order via telephone.
Western Union/Wire Transfer Orders:
SouthSmoke.com currently accepts Western Union payments and Wire Transfers from International customers. In order to make your payment via this method, please contact us first via our Contact Us page before placing your order.
APO/FPO Address Information
Having trouble entering an APO or FPO address during the SouthSmoke.com Checkout Process? Following these steps should help:
- Enter the recipient's full name and address in the indicated fields.
- Enter "APO" or "FPO" in the City field.
- Use the dropdown menu and select "Armed Forces Europe" in the State/Province field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Select "Armed Forces Americas" if the recipient is stationed in the Americas. Select "Armed Forces Pacific" if the recipient is stationed in Asia or the Pacific.
- Regardless of where the recipient is stationed, select "United States" from the country drop-down menu.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
If you still have questions about how to make a purchase at SouthSmoke.com, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.
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