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SouthSmoke.com offers a quick and easy online interface to assist in filing your damaged package claim. While we regret to hear that the order you received contained damaged Hookah products, rest assured that we understand your disappointment and the inconvenience that was caused due to the shipping carriers mislandling of your package and are here to assist you through this step by step process. Our goal is to make sure you are completely satisfied and to resolve this claim in a timely manner.
In order to proceed with filing a damaged package cargo claim with SouthSmoke.com, please follow the step by step procedures below only if you meet the following requirements:
|Damaged merchandise must be reported within 7 business days from the time of delivery.|
|You must be the person listed on the original order that either purchased or received merchandise provided by SouthSmoke.com.|
|The damaged merchandise, original package padding and the outer box must still be in the possession of the recipient of the merchandise provided by SouthSmoke.com.