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About SouthSmoke.com
 
SouthSmoke.com was founded in 2002 with the ultimate goal of providing the finest quality Hookah merchandise available in the industry. From our beginnings, SouthSmoke.com has strived to maintain complete customer satisfaction by providing round the clock customer service via telephone, email, live chat, and voicemail capabilities. Through the years we've maintained the integrity of our company and stayed true to our goals:

  • Offer the largest selection of Hookah Pipes, including every top shisha brand in the industry.
  • Create a shopping experience that is extremely intuitive and simple.
  • Provide reliable and affordable delivery that is backed by our multiple fulfillment centers within the United States.
  • Assist you quickly and efficiently by offering highly responsive customer service.
 
Why shop with SouthSmoke.com? 
SouthSmoke.com has become well known for providing the products and services that you want and the information that you need right at the click of your mouse. We listen to our customers every day by adding new content that has been requested and improving our services and support. The additions of the Hookah 101 and Smoke Lounge sections demonstrate our commitment to quality customer support, by providing an interactive step by step guide of how to setup your Hookah, take apart your Hookah, and maintain your Hookah to ensure proper working condition.

Our teams throughout the world are working hard to meet your needs. And while our competitors may occasionally offer a lower price, SouthSmoke.com is known to offer the best overall experience - the right combination of service, value and products that you've requested.

As we continue to evolve our site and company every day to address your needs, your suggestions and comments are always welcome.

Price Matching Policy
SouthSmoke.com is leading the Hookah Industry by offering the best rated customer support along with quality products at competitive prices. We strive to maintain competitive pricing on all products offered at SouthSmoke.com by continually reassessing our prices versus our competitors prices. We do match prices on an exception basis and therefore request the following:

  • Name or Model/SKU number of the item.
  • The Website of the retailer where the same product is being sold.

Please contact our Customer Service Center Toll Free at 888.577.6653 to place your price match request. You may be required to fax in the requested information if deemed necessary.

Please be advised of the following requirements/restrictions:

  • Product on the competitor's website must be available and in stock
  • Product must be the exact item as being sold on SouthSmoke.com
  • Price must be at regular retail pricing and not a sale price
  • Price Match must be made within 30 days of the order being placed at SouthSmoke.com

Price match requests that do not adhere to the above requirements/restrictions will not be considered.

Ordering Options
If you would prefer not to make your purchase online, you may contact us Toll-Free via telephone.

To order via telephone: 1.888.57.SMOKE (1.888.577.6653)
For Customer Service: 1.888.57.SMOKE (1.888.577.6653)
Direct Line For International Callers: 1.305.677.2485

For callers outside of the US and Canada, please call our Customer Service Center Monday - Friday 10:30 am - 6:30 pm EST.


Payment Options

Credit Cards/Debit Cards:
SouthSmoke.com accepts a variety of payment options, including Visa, MasterCard, American Express and Discover card.

Electronic Checks:
You may always use an Electronic Check when making payment to SouthSmoke.com. This service is available for customers with US Bank Accounts only and you will be required to provide your checking account number and routing number which may be obtained from the bottom of your check.

PayPal:
SouthSmoke.com is no longer able to accept payments from PayPal, a third party payment processor, since they are no longer willing to contract with Hookah related companies. We do accept other third party payment processors for European customers. This payment method is similar to PayPal. For more information regarding this payment method, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.

Personal Checks/Money Orders:
Personal Checks/Money Orders should Include: Item Total, applicable Sales Tax (FL and NC shipments only), and Shipping Charges. To pay using a Personal Check or Money Order, please contact our Customer Service Center Toll Free at 888.577.6653 to place your order via telephone. 


If you still have questions about how to make a purchase at SouthSmoke.com, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.

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