What happens after I place an order?
When your order is placed on SouthSmoke.com, you will see a "Thank You" page, which will contain an online order confirmation number. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to SouthSmoke.com. If placed between 8:00 AM and 5:00 PM EST it will then be processed within an hour. If placed after 5:00 PM EST your order will be processed at 8:00 AM EST the following day. If placed after 5:00 PM EST on Friday, your order is not guaranteed to be shipped until Monday. Weekend orders, although processed, may be shipped on Monday. Please be advised that although we strive to fulfill your order within 24 hours, typical fulfillment time with our company, as well as any other company is 1-2 Business Days. If you would like to make a request to have your order rushed or if you require your order to be received before a certain date, please contact the SouthSmoke.com Customer Service Center Toll Free at 888.57.SMOKE (888.577.6653). You will receive an email confirmation once your order has been received by SouthSmoke.com. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after SouthSmoke.com receives your order. If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us Toll Free at 888.57.SMOKE (888.577.6653) to ensure that your order is being processed.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please contact us Toll Free at 888.57.SMOKE (888.577.6653) or enter the new address information into our online Customer Service Inquiry Form.
Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.
SouthSmoke.com does not rent or sell information we receive from web orders or e-mail registrations to third parties. For more information see our Security and Privacy statement.
Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 888.57.SMOKE (888.577.6653). If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us Toll Free at 888.57.SMOKE (888.577.6653) or email us using our online Customer Service Inquiry Form with your request to cancel.
Which credit cards are accepted?
SouthSmoke.com accepts a variety of credit cards including American Express, MasterCard, Visa, Discover and all major Debit Cards. If you would like to pay using a Personal Check, or Money Order, please contact SouthSmoke.comCustomer Service Toll Free at 888.57.SMOKE (888.577.6653).
When will my credit card be charged?
SouthSmoke.com will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to SouthSmoke.com. Your account will be charged in 24 to 48 hours.
Was my Coupon/Certificate Code applied?
If you were eligible for a discount on your order as a result of providing SouthSmoke.com with a coupon or certificate code during the order process, rest assured that it was applied on the back end before processing your order. If you forgot to enter your promotion code during the shopping process, feel free to contact us Toll Free at 888.57.SMOKE (888.577.6653) or e-mail it to us by using our online Customer Service Inquiry Form, and we will issue a credit against your credit card.
What are the advantages of registering?
Becoming a registered SouthSmoke.comshopper offers you a growing number of personalized benefits to make shopping with SouthSmoke.comfaster, easier, and more convenient. These are free services, which include the following benefits:
- Faster, easier shopping
- Wish List capabilities
- Exclusive special offers
- Order Tracking
- Discounted Pricing
- Customer Rewards Program
- Priority Customer Service
What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Please go to the My Account section of the website and click Forgot Password.
Why isn't your site working with my browser?
Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode). Web TV and some browsers behind company firewalls cannot support secure ordering.
For best results, we recommend using Netscape Navigator 3.02 or later, or Microsoft's Internet Explorer 3.02 or later. For AOL users, we recommend the 3.0 or later AOL Browser for PC's or the 4.0 browser for Macs.
Where were your hookahs created?
The Hookahs offered at SouthSmoke.comare manufactured in Egypt, Czech Republic, Syria, and China,being made only of the highest quality materials possible.
Unlike most of the hookahs seen elsewhere, our hookahs and made to last. We have conducted extensive research in order to find the best quality hookahs available at the lowest prices available.
Does the size of the hookah effect the quality of your smoking experience?
We have conducted extensive research in order to determine whether the size of your hookah really does effect the quality of your smoking experience. We have determined that the ideal hookah typically ranges anywhere between 26 inches and 35 inches. Hookahs that are below 26 inches still provide a decent smoking experience, but the smoking quality may be dimished.
The setting up of a hookah looks very complicated. Do you provide any setup instructions?
SouthSmoke.com is committed to providing the highest quality service available 24/7, 365 days a year. We have therefore developed a setup pamphlet that simplifies the process of setting up a hookah. If you feel that the setup process may be too complicated, or if you have any questions regarding the assembly of the hookah, SouthSmoke.com provides 24 hours a day, 7 days a week customer service. Hookah Specialists may be reached anytime by contacting customer service Toll Free at 888.57.SMOKE (888.577.6653).
How may packs of charcoals should I order per every box of flavored tobacco?
We have determined the proper conversion ratio as to how many packs of charcoals should be used with every box of flavored tobacco. Three packs of quick lighting charcoals should be used to satisfy one 250g box of flavored tobacco.
How long is the flavored tobacco that I purchased going to last?
We recommed that you store the flavored tobacco in an air tight container (i.e. Ziplock bag, Tupperware container, or glass jar) at room temperature when not being used. If you follow these procedures, the flavored tobacco is estimated to last up to one year.
Do multiple hose hookahs provide a pleasurable smoking experience?
Multiple hose hookahs, just like single hose hookahs, provide the same quality smoking experience. One of the benefits of owning a multiple hose hookah is that you may convert the hookah into a single, double, or triple hose hookah. This is made possible by using the accessories that we provide with each multiple hose hookah.
How often do I need to clean my hookah?
We recommend that hookah maintenance should be performed after every use. This involves using the cleaning kit provided with your hookah to clean the shaft, vase, and clay bowl. It is recommended that you NEVER clean any part of your hookah with soap, as you will be able to taste the soap when smoking the hookah. We therefore recommend that you use warm water when cleaning your hookah.
How long will each bowl of flavored tobacco last when I am smoking with the hookah.
Through rigorous tests, we have determined that each bowl of flavored tobacco lasts approximately 30 minutes to an hour, depending on which brand of flavored tobacco is used. For instance, Al-Fakher Flavored Tobacco has a molasses and glycerin based substance, which is 100% natural, allowing for the tobacco to evaporate over a longer period of time. The reason why Al-Fakher flavored tobacco proves to be a better tobacco brand than most competitors, such as Nakhla, is because it uses a higher quality molasses based tobacco.
What are the age requirements when buying a hookah?
SouthSmoke.com follows all local, state, and federal laws associated with the sale of tobacco products. Therefore, you must be at least 18 years of age or older to be eligible to purchase any hookahs, flavored tobacco, or other accessories listed on our website.