The use of this site is governed by the policies, terms and conditions set forth below.

Please read them carefully. Your actions in registering an account with SouthSmoke.com as well as your use of the SouthSmoke.com website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submission of any order to SouthSmoke.com indicates acceptance of these terms and conditions. These terms and conditions constitute the entire agreement of the parties relating to the subject matter addressed herein and supersedes all prior communications, contracts, or agreements between the parties with respect to the subject matter addressed herein, whether oral or written. SouthSmoke.com reserves the right to make changes to this site and these terms and conditions at any time without prior notification.

This site is owned and operated by SouthSmoke.com. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SouthSmoke.com, Copyright 2002-2024 ALL RIGHTS RESERVED. All audio and video clips are the sole property of SouthSmoke.com or their respective content providers. All software used on the site is the sole property of SouthSmoke.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SouthSmoke.com's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of SouthSmoke.com. All other trademarks or service marks are property of their respective owners. The use of any SouthSmoke.com's trademark or service mark without SouthSmoke.com's express written consent is strictly prohibited.

All of SouthSmoke.com's products are guaranteed against defects for (72) seventy two hours from the date that the recipient receives the merchandise, but not to exceed seven (7) business days. Business days are defined as Monday through Friday. By ordering from SouthSmoke.com, you agree and certify under penalty of perjury and as per State and Federal guidelines that you are at least 21 years of age or older, and able to purchase tobacco and/or tobacco related products and/or tobacco accessories in your state.

By ordering from SouthSmoke.com, you also agree that SouthSmoke.com has up to 14 business days to ship your merchandise out of our facilities. Once an order has been shipped and/or tracking information has been received and provided from UPS, USPS, or FedEx, a customer cannot cancel and/or refuse delivery on their order without prior consent from SouthSmoke.com via email or US Mail. SouthSmoke.com reserves the right to charge a twenty five (15%) percent restocking fee on any order returned to our company after final inspections. SouthSmoke.com also reserves the right to charge any applicable fees that may have been associated with the order at the time of shipping if merchandise is returned to our facilities. Any merchandise returned to our facilities must be unused and in all original packaging. Any merchandise deemed used will be refused by SouthSmoke.com and will be returned to the customer at the customer's expense. If a Return Merchandise Authorization (RMA) was issued by SouthSmoke.com, the customer is responsible for paying the return fees associated with the UPS/USPS/FedEx standard rates guide if the merchandise is deemed used, not in its original condition, or is returned because the customer was not satisfied with the merchandise and SouthSmoke.com has concluded that there is nothing wrong with the merchandise received back in our facilities.

SouthSmoke.com, except as expressly stated herein, makes no representations or warranties, either express or implied, of any kind with respect to products sold on the SouthSmoke.com sites. Except as expressly stated herein, SouthSmoke.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. Please be aware that the SouthSmoke.com website shall solely be utilized for end consumer orders. SouthSmoke.com hereby disclaims any and all warranties / obligations under its Terms of Service with respect to orders placed by any third party business and / or reseller through the SouthSmoke.com website and shipped to a customer of that third party business and / or reseller.

You agree that the sole and exclusive maximum liability to SouthSmoke.com arising from any product sold on the SouthSmoke.com site shall be the price of the product ordered. In no event shall SouthSmoke.com, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

SouthSmoke.com currently accepts the following payment methods: Credit/Debit Card via Visa, MasterCard, American Express & Discover. In the event of a chargeback or non-payment against SouthSmoke.com through our consumer or business channels, the account holder will be responsible for all fees regarding collections. These fees include, but are not limited to, the North Carolina Service charge, $30 chargeback fee issued by the credit/debit card issuer, all applicable collection agency fees incurred by SouthSmoke.com, any or all attorney fees and legal costs incurred, original shipping charges incurred by SouthSmoke.com, and return shipping charges incurred by SouthSmoke.com. In the event of non-payment, the customer will be responsible for the costs of the merchandise at the time of order.

All tobacco and tobacco related products and accessories sold at SouthSmoke.com are intended for legal tobacco smoking use by adults (21 years or older) only. Any other use of such products, by minors or for use with controlled substances is prohibited by and may constitute a violation of International, Federal, State, and/or Local Laws.

By entering the site, you: (1) agree to SouthSmoke.com Terms of Service; (2) verify you are at least 21 years of age; (3) verify that tobacco products, hookahs, and smoking accessories are sold legally in your county, state, and country; (4) agree to use the products offered herein for legal and intended uses only; (5) verify you are not visiting with any malice towards SouthSmoke.com; (6) by entering this site you are observing any and all local laws and (7) irrevocably waive any and all liability resulting from the purchase and/or use of such products. If you are under age 21 or do not agree, do not order and leave the SouthSmoke.com site immediately.

U.S. SURGEON GENERAL WARNING: Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy. As smoking may be hazardous to one's health. Therefore SouthSmoke.com does not advocate smoking by any persons.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SouthSmoke.com shall have the exclusive right to refuse or cancel any orders placed for product listed at the incorrect price. SouthSmoke.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SouthSmoke.com shall immediately issue a credit to your credit card account in the amount of the charge. Be aware that based on your agreement with your card issuer the charge may take several days or more to be credited back to your account and the funds otherwise released to you.

SouthSmoke.com firmly believes that maintaining our customers' privacy is of utmost importance. In order to enhance our customers' experience while shopping at SouthSmoke.com we have established the following Privacy Policy. Rest assured, shopping through our secure server is one of the safest ways to shop, and should you ever have any issues at all, we promise to resolve everything to your satisfaction. Below we describe why we acquire customer and third party information, what information we collect, how we collect it, and what we use the information for.

We gather personal information to allow us to process your orders and to inform you of special offers and discounts. Our goals and objectives are to provide our customers with an enhanced personalized shopping experience for years to come.

Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date, and billing address), products purchased, and recipient's name, telephone number, address, and email address. Information is collected even if you decide to cancel an order. Also, if you register to be a member on our website, we request your name, address, telephone numbers, email address, and other information.

A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies in order to find out whether you are a prior customer, and recommend certain gifts that pertain to your taste. We do not store any personal or financial information about you when using cookies.

Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you decide to disable cookies, certain features on our website will not function properly.

We use the information collected on our website to process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of offers and discounts offered at SouthSmoke.com. We will never give your information to third parties without your express consent.

Please understand that certain products displayed and sold on the SouthSmoke.com website are subject to strict governmental control and compliance. In the event your information is lawfully subpoenaed by any private or governmental party during the pendency of any lawful audit, investigation and/or litigation, arbitration, or the like, SouthSmoke.com shall take all measures permitted by law to protect your information including applying for a protective order, redacting your personal information or even notifying you personally of the subject audit, investigation and/or litigation, arbitration, or the like and otherwise permitting you to intervene in order to further protect your information.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SouthSmoke.com is not responsible to its customers or any other person for the operation of or content located on or through any such website owned and/or operated by any third party. SouthSmoke.com wants you to be aware that when you click on links and/or banner ads that transfer you to third-party websites, you will be subject to the third parties' privacy policies, and not ours. While we completely support the protection of your privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to any third party website.

At SouthSmoke.com, our customers' security is second to none. Every order placed with SouthSmoke.com is processed through our security team undergoing an extensive vetting procedure. During this process, your order may be flagged as a security risk at which time we will void your order and not proceed with it any further. Rest assured you have not been charged so there is nothing to refund to you. SouthSmoke.com can offer no guarantee nor advise you on how to place an order to avoid your order being determined a security risk by our security team. Each order is analyzed on an isolated basis. Even a successful prior order history does not guarantee a future orders success. While you are welcome to contact our customer service team at 1-888-577-6653, Monday through Friday, from 10AM to 6PM EST, we are unable to overturn the decisions made by our security team. While we can request a second review by our security team as a one-time courtesy, their decision is final. Our security process is proprietary and thus we are not permitted to discuss the nature of the information analyzed, our processes, nor permit our customers to interact with our security team. We do apologize for any inconvenience this causes, but we are simply striving for a safe community for our customers and the internet marketplace as a whole.

Our website encrypts your credit card, and personal information prior to transmission over the Internet using Secure Socket Layer (SSL) encryption technology. This technology works best when the site is viewed using Safari, Google Chrome, Mozilla Firefox, Microsoft Internet Explorer or Microsoft Edge. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.

SouthSmoke.com welcomes feedback concerning its privacy policy. Please send your comments and questions via our Contact Us section.

SouthSmoke.com customers’ access & use of this website hereby certify that they are of lawful age to purchase the products displayed and otherwise listed herein. Under Federal and State guidelines associated with the sale of tobacco-related products, you must be at least 21 years of age or older to be eligible to purchase any hookahs, flavored tobacco, or other accessories listed on our website. Under Federal guidelines, hookah smoking is considered to be legal in all 50 states of the United States of America. United States Code, Title 21, Section 863, which is titled the "Controlled Substance Act" permits hookahs to be purchased and used for legal smoking and cultural practices that follow local, state, and federal guidelines. Certain international countries do not allow the importation of hookah pipes, nor hookah tobacco, and hookah related accessories. Please contact your local government offices to determine if these hookah related items are classified as legal smoking products in your country and available to import.

It is very important that when you place your order with SouthSmoke.com that you understand that you and only you are responsible for the accuracy of the items and quantity you select as well as your personal and payment information. Prior to submitting your order, be it through our website or by telephone, please be sure to completely verify the accuracy of all information regarding your order items, quantity, applicable promotions, shipping and billing information, and your payment method with your customer representative if you are placing the order by telephone or on the checkout page of the website if your order is being placed online. Once your order has been submitted, whether by email or telephone, please also be sure to review your email confirmation at the time the order is submitted as well. In the event you realize you have made an error and have already submitted your order, kindly contact our customer service center during our normal business hours Monday-Friday 10:00 am - 6:00 pm EST at 1-888-577-6653. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket to our customer service center using the Contact Us option on the website.

SouthSmoke.com shall not be responsible for any errors made by its customers when placing an order. Please be advised that some errors may even result in a delay in processing an order or even cancellation of the order.

Throughout the year, SouthSmoke.com may offer various promotional items, discounts, gift cards, or incentive codes (collectively promotion(s)) on our website and throughout our social media channels. Each promotion, be it a monetary discount or a redeemable physical item, is governed by strict qualifying terms. If you fail to meet the requirements of these terms you shall not be able to redeem the promotional item. Please understand that only (1) one promotion may be redeemable during (1) order. You may not combine promotions. Prior to completing the checkout process and submitting your order it is your responsibility to properly identify and select the promotion you qualify for by adding it during the checkout process. In the event you submit your order and have failed to add a qualifying promotion, please contact our Customer Service Team immediately by phone at 1-888-577-6653, Monday through Friday, from 10AM through 6PM EST. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket to our Customer ServiceTeam using the Contact Us option on the website. While we will do our best to try and accommodate your request, SouthSmoke.com can offer no guarantee that we are able to add your qualifying promotion once your order has been submitted to us for processing. In the event we, in our sole discretion, agree to honor the promotion and it involves complementary physical merchandise, the customer shall be responsible for all applicable shipping charges associated with the shipping of this promotional item if we are unable to combine it with the current qualifying order placed.

SouthSmoke.com is happy to coordinate the shipping of our hookah products outside the United States to most countries and to APO/FPO addresses. However, deliveries to international locations outside the continental United States may require additional shipping charges. Furthermore, due to international regulations, SouthSmoke.com may refuse service on international orders from some countries. Only one international order may be in transit at any given time. Please wait until your order is delivered prior to placing a new order. We reserve the right to cancel a new order placed while an existing order is still in transit to its destination and yet to confirm as delivered.

Please be aware that our quotes for shipping outside the United States and Puerto Rico do not include any applicable duty, Value Added Taxes (VAT), or import consumption taxes. You will be required to pay the duty or VAT upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

To determine shipping rates to your specific country, please register for an account at SouthSmoke.com and follow our simple step-by-step shopping checkout process. You will be provided with international shipping rates via the United States Postal Service to your country during the checkout process. SouthSmoke.com has chosen the United States Postal Service as our premier international shipping carrier to ensure that your merchandise is delivered in a timely fashion with minimal or no duties/taxes applied to your order.

Typical transit time for United States Postal Service First Class Mail International and Priority Mail International service is approximately 6 to 10 Business Days, not including customs processing time. Typical transit time for United States Postal Service Express Mail International service is approximately 5 to 7 Business Days, not including customs processing time. Typical customs clearance processing time is about 1 to 3 Business Days but may take longer depending on a variety of factors.

While we do ship to many international destinations it is very important that you first determine you are in fact permitted to import tobacco products or any other product we sell prior to placing your order. If you fail to make this determination and purchase products from our website that are prohibited from being imported to your country, and your order or any items contained therein are seized, or you face legal consequences as a result, SouthSmoke.com shall not be liable in any manner for your actions as you bear the risk of loss.

Taxes, Duties, and Importation Fees

SouthSmoke.com prides itself on compliance as we are a multinational company serving both the domestic and international communities. SouthSmoke.com customers are responsible for the payment of all applicable sales taxes, customs duties, import consumption taxes, Value Added Taxes (VAT), and similar taxes or fees (collectively, taxes and fees) imposed by your country, any government entity or collecting agency. You will be required to pay any assessed taxes and fees upon delivery of your merchandise. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Each customer shall be solely responsible for all sales taxes, tobacco taxes, or other taxes, on orders shipped to any other state other than the State of North Carolina.

SouthSmoke.com's goal is to provide the fastest possible service to its customers. In order to accomplish this goal, your order will begin to be processed shortly after it is received. We currently cannot guarantee that we will be able to cancel your order once we have commenced charging and submitting it for processing. If your order has not already been charged with your approved method of payment as placed with your order we should easily be able to cancel it; however, once your order has been charged it is being fulfilled and shipped, and we will not be able to cancel your order at that time.

We strongly recommend that all customers wishing to cancel an order do so within 30 minutes from the time your original order is placed during our normal business hours Monday-Friday 10:00 am - 6:00 pm EST by contacting our Customer Service Team at 1-888-577-6653. In the event you have submitted your order outside of our normal business hours then please submit an online support ticket.

In the event we are unable to cancel your order and you are interested in returning your hookah merchandise, you may return it in original and unused condition for a full refund of the purchase price. Shipping charges and any applicable restocking fees are not refundable. Please also be aware that Smoke Points Rewards for the returned item(s) will be forfeited.

SouthSmoke.com offers United States customers the ability to exchange unused hookah products ordered online.

When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase or maybe you just ordered the incorrect item, color, or style, you may be able to exchange it for another hookah product offered at SouthSmoke.com. Remember, you are responsible for any and all applicable shipping charges associated with an exchange, including the original shipping charges, return shipping charges, and reshipping charges associated with your exchange. These charges are not refundable. The merchandise you wish to exchange must also be unused.

If you would like to exchange your hookah merchandise to SouthSmoke.com, you must submit an electronic inquiry via email or chat or by calling our Customer Service Team within (72) seventy two hours, but not to exceed (7) seven business days from the time your merchandise is deemed delivered by the designated shipping carrier. Due to OSHA Regulations and Policies, any item deemed disposable or any item that is used and/or opened may not be exchanged. Please be advised that we take every precaution in making sure that your gifts arrive in perfect condition.

If you would like to return your unopened/unused hookah merchandise to SouthSmoke.com, you must submit an electronic inquiry or phone call within seven business days from the time your merchandise is deemed delivered by the designated shipping carrier.

When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may contact our dedicated Customer Service Team for additional assistance.

Due to international regulations, international orders do not qualify for returns or exchanges with our company.

The original shipping charges that are applied to your order are not refundable. In the event that the actual shipping charges incurred to SouthSmoke.com by the carrier are greater than the shipping charges incurred by the customer, the customer will be responsible for the difference when merchandise is being returned. The customer hereby permits and authorizes SouthSmoke.com to process payment with the payment method utilized by the customer at the time the order was placed for the added difference in shipping charges. In the event that the customer received free shipping through a promotional offer, the customer will be responsible for all shipping costs incurred by SouthSmoke.com if the value of merchandise being returned allows the order value to fall below the value of which shipping is provided at no charge.

SouthSmoke.com may issue restocking fees of up to 15% of the merchandise value being returned if your return is associated with your package being opened and inspected by your customs or border services. Restocking fees also apply if your package is returned as a result of your package not being claimed or picked up at your postal services facility. SouthSmoke.com may also impose return shipping charges associated with any international order that is returned to our facilities due to your package being opened and inspected by your customs or border services. Return shipping charges may also apply if your package is returned as a result of your package not being claimed or picked up at your postal services facility.

International Customs Processing 

If your SouthSmoke.com order was inspected by your customs office and is subject to additional import taxes and fees, it is your responsibility to pay these charges assessed by your customs and border services office. Unfortunately, SouthSmoke.com has no control over which packages are inspected by customs and which packages are imposed additional tariffs by your customs office. In regards to customs clearance on International orders, SouthSmoke.com ships packages to international destinations on a daily basis. Most International orders that SouthSmoke.com processes and ships clear customs with little or no duties and no problems. SouthSmoke.com also does not offer refunds back to the original payment method provided which is consistent with our international ordering policies and procedures.

It is your responsibility to contact your local customs office to determine the different tariffs that your country may impose on imports depending on the merchandise ordered. If your current package is being held by your customs office, please review the different options available to you listed below for additional assistance with your package:

• Claim Your Package From Your Customs Office - You may claim your package from the local customs office and pay any applicable taxes and fees that were imposed on your package.
  
  
• Refuse Your Package and Receive a SouthSmoke.com Gift Card - You may contact your local customs office and refuse your package and any import duties/taxes. Your package will be returned to the SouthSmoke.com distribution and processing facility in the United States within approximately two to six weeks, depending on customs processing times. You may be subject to return shipping charges and a 15% restocking fee if the package is refused due to customs fees. Once your package arrives back, you may choose to have a SouthSmoke.com Gift Card emailed to you for the merchandise value associated with your returned order minus any applicable return shipping charges and restocking fees. This gift card may be used on future online orders placed at SouthSmoke.com and is typically good for up to two years from the date of issue. You may use this gift card on one order or on many orders over time until the entire value of the gift card is depleted, depending on your ordering needs. Please note that the original shipping charges will not be reimbursed and only the applicable merchandise value after any return shipping charges and restocking fees will be provided with the SouthSmoke.com Gift Card. Please also keep in mind that your Smoke Points balance may be adjusted due to your returned order.
  
  

  Be aware that in the unfortunate event your return shipping charges and the 15% restocking fee exceed the value of the merchandise being refused, then we will not be able to issue a SouthSmoke.com Gift Card as the remaining value of the refused merchandise would otherwise be negated by your return shipping charges and restocking fee. Thus, your only option would be to pay to re-ship your merchandise with the same risk of customs levying import and/or VAT or simply abandoning your order.
  
  SouthSmoke.com does not have any ability to control your country's laws regarding imports and your obligations thereunder. This is the unfortunate risk you assume when placing an international order with our company. Please be advised that attempting a chargeback for merchandise you have refused due to your country's customs levying an import duty and/or tax which you are unwilling to pay is a violation of our terms of service and not a justifiable method for resolving this issue with our company.
  
  Prior to placing an international order it is highly recommended you review our terms of service regarding international ordering and returns with our company and the issues you may face importing products to your applicable country so you are well informed of the various risks associated with the same.

Please be advised that we take every precaution in making sure that your order arrives in perfect condition. If your order is missing merchandise, incorrect, or damaged, please immediately submit an electronic inquiry via our Contact Us page. Damaged and/or missing merchandise must be reported to our company within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your cargo claim is processed and approved in a timely manner. Failure to report damaged and/or missing merchandise within (7) seven business days from the time of delivery may result in your cargo claim being denied by the shipping carrier and our company. Once a support request is established with our Customer Service Team, we will help you throughout the claims process to effectively coordinate the information we require in order to achieve the resolution of your inquiry.

Please understand that damage claims do take time to process with the applicable shipping carrier and we appreciate your patience and ongoing cooperation during this process. Please understand that merely submitting a support request regarding incomplete, incorrect, or damaged merchandise is only the first step and that we do require your continued cooperation throughout the claims process. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part. Do not ship your damaged item back to our facility at any time as we do have a clear procedure to follow and we shall not be responsible for any loss or further damages caused in doing so.

SouthSmoke.com prides itself on its ability to effectively perform quality control checks on all merchandise it manufactures or otherwise receives from third party manufacturers to detect against and eliminate defective merchandise from being passed on to its customers. While we take every reasonable step to detect against and eliminate defective merchandise from the SouthSmoke.com inventory, in the unfortunate situation that your order contains merchandise that you feel to be defective, please immediately submit an electronic inquiry via our Contact Us page.

Defective merchandise must be reported to our company within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your claim is processed and approved in a timely manner. Failure to report defective merchandise within (72) seventy two hours, but not to exceed (7) seven business days may result in your claim being denied. SouthSmoke.com reserves the right at its sole discretion to either remedy, repair, replace the defective merchandise or provide store credit in the form of a SouthSmoke.com Electronic Gift Card for the defective merchandise.

SouthSmoke.com is not responsible for honoring return or reshipping charges associated with a defective merchandise claim unless we pre-approve the same in writing and provide a return shipping label to you. Please do not merely ship back the merchandise, but permit our experienced Customer Service Team to guide you through the process of determining if a replacement or store credit is necessary to remedy the situation. Please understand that merely submitting a support request regarding what you believe to be defective merchandise is only the first step and that we do require your continued cooperation throughout the claims process to determine if in fact the merchandise you received is defective. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part.

During the claims process for merchandise being claimed to be defective, it is critical that all merchandise that is the subject of a claim be retained by you until we notify you otherwise. Do not discard any merchandise being claimed as defective. SouthSmoke.com may seek return of the merchandise you claim as being defective to our facility for further inspection and testing. Prematurely discarding merchandise which is being claimed as defective will result in the immediate denial of your claim. Once the claims process is complete we will expressly provide you with confirmation that the merchandise at issue may now be discarded. All applicable shipping charges for returning the item to our facility shall be the responsibility of the customer unless, in our sole discretion, we provide you with a prepaid return label at our expense.

By placing an order with SouthSmoke.com, the customer hereby consents to the following terms of service regarding disputes. Any dispute, controversy or claim arising out of or relating to the SouthSmoke.com Terms of Service, or the breach thereof (Dispute), shall be settled by binding arbitration, conducted on a confidential basis, under the then current Commercial Arbitration Rules of the American Arbitration Association (the Association) strictly in accordance with the terms of this Agreement and the substantive law of the State of North Carolina. The arbitration shall be held at a mutually agreeable location in Charlotte, Mecklenburg County, North Carolina, and conducted by one arbitrator chosen from a list of attorneys who are members of the Associations commercial arbitration panel, from a neutral geographic location, who is knowledgeable about the subject matter forming the basis for the Dispute and who has been engaged in the practice of law for a period of at least ten (10) years. If the parties cannot promptly, within (30) thirty days, agree on the selection of the arbitrator, the arbitrator will be chosen pursuant to Rule of the Commercial Arbitration Rules of the Association. The initial costs of the arbitration, including initial fees to be paid to the arbitrator, shall be initially shared equally by the parties to the Dispute. Each party shall bear the cost of preparing and presenting its case to the arbitrator; however, in any dispute brought by either party against the other party to enforce such party's rights or remedies under this Agreement, the prevailing party shall be entitled to be reimbursed by the other party for the prevailing party's reasonable attorneys fees, Arbitration costs and expenses otherwise incurred in pursuing and prosecuting such Dispute. The arbitrator shall issue his/her award and a brief description of the basis for the award in writing. The judgment upon the award rendered by the arbitrator may be entered and enforced in any court of competent jurisdiction. Neither party shall be precluded hereby from seeking provisional remedies in the courts of any jurisdiction including, but not limited to, temporary restraining orders and preliminary injunctions, to protect its rights and interests, but such shall not be sought as a means to avoid or stay arbitration. The parties agree that they have voluntarily agreed to arbitrate their disputes in accordance with the foregoing. The parties also agree that their dispute, the arbitration process, any evidence disclosed and or otherwise obtained during the same as well as the final judgment/decree by the arbitrator shall be confidential, the disclosure of which shall be actionable by either party should a breach of the same ensue.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SouthSmoke.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. SouthSmoke.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $250.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. SouthSmoke.com will provide online technical notes on most products.

It is very important that SouthSmoke.com customers receive prompt information regarding their orders. In order to facilitate prompt communication between SouthSmoke.com and you, our customers, SouthSmoke.com Customer Service Representatives may communicate with you utilizing a variety of mediums, including but not limited to, telephone, electronic mail, facsimile, and text messaging.  Please understand that by opening and maintaining an account with SouthSmoke.com that you, the customer, consent to receive said communications.  In order to comply with Federal and State Guidelines, be advised that SouthSmoke.com Customer Service Representative communication(s) shall solely contain transactional information that is essential to your order, be it order and payment confirmations, verification codes, password resets, two-factor authentication, account activation, shipping and delivery notifications, and the like.  At no time shall SouthSmoke.com communicate advertising, marketing or promotional information without first obtaining prior written consent in accordance with Federal and State guidelines.  In accordance with the Telephone Consumer protection Act (TCPA), any SMS messages communicated by SouthSmoke.com shall solely be limited to strictly essential transactional information regarding your order as detailed above.  In the event you have any questions regarding the SouthSmoke.com Communication Policy please do not hesitate to contact us anytime using the Contact Us section at SouthSmoke.com.