Technical Support1. What do I do if I get an error message?
If you are receiving an error message when attempting to check out, please read the error message to see whether or not you have succeeded in placing your order. If you are unable to resolve the problem, please Contact Us for assistance. To allow us to help you more quickly, please include the type of browser and operating system you are using and the error message that you received.
You may also call us toll-free.
To order via telephone: 1.888.57.SMOKE (1.888.577.6653)
For Customer Service: 1.888.57.SMOKE (1.888.577.6653)
For callers outside of the US and Canada, please call our Customer Service Center Monday-Friday 9 am - 7 pm EST, Saturday and Sunday 10 am - 5 pm EST.
2. What can I do if I'm having trouble printing?
If you are having trouble printing an Order Confirmation receipt, you may want to use the printer-friendly version. If you are having other printing problems, Contact Us via our electronic mail system. To allow us to help you more quickly, please include the type of printer, browser, and operating system you are using. We will do our best to get back to you within 48 hours.
3. What is a cookie, and what does it do to my computer?
SouthSmoke.com uses a feature of your Internet Web browser called a cookie to assign an identification code to your computer. Cookies are files that your Web browser places on your computer’s hard drive. We only use cookies to keep track of items you put into your shopping cart, to tell us whether you have visited SouthSmoke.com in the past, and to help us determine whether you came to SouthSmoke.com from a particular Search Engine, Internet link, or banner advertisement.
We do not and cannot use cookies to retrieve personal information about you unless such information was knowingly and willingly provided by you. Cookies do not provide us with access to any credit card information.
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