Free Shipping Promotion
SouthSmoke.com offers Free Ground Saver shipping on orders $95 and over for delivery within the 48 Contiguous United States.

To take advantage of this Free Shipping Promotion, follow the below instructions:

1)	Add at least $95 of merchandise to your shopping cart.
2)	On the main shopping cart page, scroll to the bottom portion to locate the Discount Coupon field.
3)	Type FREE SHIP in the Discount Coupon field and click "Apply Discount."
4)	Your shopping cart will reflect the Free Ground Saver Shipping Promotion
5)	Complete the online checkout process and enjoy the Free Shipping.
6)	Make sure you're available when the shipping carrier attempts delivery of your order.

Click Here to view the complete terms and conditions of our Free Ground Saver Shipping promotion.

Do You Know Your Billing Address?

Credit Card Billing Addresses Are
Request to Verify Cardholder
Information For Security Purposes Only.

Do You Know Your Billing Address?
SouthSmoke.com requires that you enter the correct billing address as listed on your credit/debit card statements.

This information is necessary so we may validate your card account and process your payment.

For domestic orders, your billing and shipping address information may be different.

Failure to provide the card holders billing address as listed on the credit/debit statement will result in your order being placed on hold.
If you are unaware of the billing address associated with your card account, please contact your financial institution to obtain this information before placing your order.

GUARANTEED

Same Day Shipping For Only $.99!

Order By 3PM EST
and Choose Ground
Expedited Shipping

Guaranteed Same Day Shipping For Only $.99!
Need your order in a hurry? Don't worry, we've got you covered! Simply place your order by 3PM EST and choose Ground Expedited Shipping. We'll guarantee that your order ships the same business day pending verification of your payment method for only $.99 extra. This service is only available for orders shipped within the Continental United States.

Click here to learn more information regarding our shipping options and rates.

NO CODES = NO PROMOS

ENTER YOUR PROMOTIONAL CODE
BEFORE CHECKOUT.

No Codes No Promos:
If you have a promotional code, please make sure to enter it before checking out. You will find the promotion/discount field by scrolling to the bottom portion of the main shopping cart page. Then, enter the promotional code and click "Apply Discount" to apply the promotion to your order.Remember, only one code may be used per order.

If you don't apply your promotional code correctly during checkout, we will not be able to honor your request at a later time.

If you require further assistance, please contact Customer Support Toll Free at 888.577.6653 for assistance.

SHIPPING

Learn more about our shipping
options and rates

Shipping FAQ?:
At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time and in perfect condition. SouthSmoke.com offers a variety of shipping options to locations in the United States and abroad, including Military addresses.

Click Here to learn more about our different shipping options and rates.

AGE REQUIREMENTS

You must be at least

21

YEARS
OF AGE

to purchase tobacco products

Age Requirements:
To ensure the safety and security of our customers, SouthSmoke.com maintains all local, state, and federal guidelines concerning Hookah products and their intended purposes.You must be at least 21 years of age to be eligible to purchase any Hookahs, flavored tobacco, or other accessories listed on our website.

For further information, please Click Here to contact Customer Support.

Satisfaction
Guaranteed

Don?t worry,
be happy.

Satisfaction Guaranteed:
At SouthSmoke.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return your Hookah merchandise for a replacement or refund under our Return Policy.

We even stand behind our delivery. If your package is not delivered according to the shipping carriers guarantees, we will work with the shipping carrier to refund the shipping charges associated with your order. Have questions about our Hookah products?

Contact Us and we'll try our best to help answer any questions you may have.

Verify your Shipping Address

Make sure the shipping address is complete and accurate to avoid an Address Correction Fee.

Verify Your Shipping Address:
Please make sure that the shipping address you have provided is accurate and includes any applicable Apartment or Suite number. Failure to provide a correct shipping address will result in a $16 Address Correction Fee being charged to your account on behalf of the shipping carrier.

Returns and Exchanges

Know the rules before returning or exchanging your order.

Returns and Exchanges:
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may be able to return or exchange it for a replacement or refund of the purchase price. Remember, the original shipping charges and any restocking fees that are applied to your order are not refundable.

Click Here to learn more about our Exchange policy.
Click Here to learn more about our Return policy.

Order Status

Hookah Product Order Status

When you register for an account and place your order online or via telephone, your Order Status is reflected on the "Order History" page of the "My Account" section at SouthSmoke.com.

For information on how to place an order online at SouthSmoke.com, please refer to our simple step-by-step Shopping Process.

Order Status Indicators

1. Order Received - Processing

After your order is placed with SouthSmoke.com, the status of your order will be reflected as "Order Received - Processing." This confirms our companies receipt of your order and we are currently confirming available inventory, etc in order to fulfill and ship your requested Hookah merchandise.

2. Fulfillment Request In Process

Once your order has been fulfilled and/or shipped from our facilities but your tracking information has not been updated on your order, the order status will indicate "Fulfillment Request In Process." Within 48 hours, tracking will be automatically loaded into your account and your order status will read "Order Completed."

3. Order Partially Complete

Since our company ships Hookah merchandise from multiple warehouses within the United States, your order may be split into multiple shipments. Rest assured, you will not be charged for any additional shipping costs associated with internal processing of your order from our multiple warehouses. When your order status indicates "Order Partially Complete," additional tracking numbers will be reflected in the "Notes" section of the "Order Tracking" page at SouthSmoke.com when your order status changes to "Order Completed.".

4. Order Completed

When all Hookah merchandise pertaining to your SouthSmoke.com order is fulfilled and shipped from our facilities, your order status will indicate "Order Completed." At this time, SouthSmoke.com has completed your order and all tracking information will be reflected on the "Order Tracking" page of the "My Account" section.

5. Please Call Customer Service

If a problem or concern arises after your order has been placed with SouthSmoke.com, your order status will reflect "Please Call Customer Service." Please please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page to resolve any outstanding issues on your account.

6. Order Partially Backordered

When your order status reflects "Order Partially Backordered," certain Hookah products that you may have ordered are currently on backorder and are awaiting to be received by our company. Even though certain merchandise pertaining to your order may be on backorder, this order status indicates that part of your order has already been fulfilled and released for shipping to your address on file. Please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page to confirm availability of the remaining merchandise that you ordered.

7. Backordered

When your order status reflects "Backordered," certain items that you may have ordered are currently on backorder and are awaiting to be received by our company. Please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page to confirm availability of the merchandise that you ordered.

8. Credit Card Declined

When your order status reflects "Credit Card Declined," the credit/debit card that you provided at the time of order has declined with your credit card affiliated bank. Before contacting our company, please contact your credit card provider to determine the reason that funds were denied to our company. You may update your payment method by completing our Payment Method Update Form. If you still require further assistance, please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page to resolve the declined payment method indicated on your account.

9. Credit Card Verification Denied

When your order status reflects "Credit Card Verification Denied," the billing address that is associated with the credit/debit card that you used at the time of order is unable to be verified by your bank. This may be due to a typo, or you may have recently moved and forgot to update the billing address associated with your credit card. Before contacting our company, please contact your credit card provider to determine the correct billing address associated with your credit/debit card. Please update your billing address on file associated with your credit/debit card by completing our Address Update Form. If you still require further assistance, please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page.

10. International Order Awaiting Processing

After your International order is placed with SouthSmoke.com, the status of your order will be reflected as "International Order Awaiting Processing." This confirms our companies receipt of your order and we are currently confirming available inventory, and verifying your information with your financial institution in order to fulfill and ship your requested Hookah merchandise.

11. Awaiting Western Union Payment

If your order status is reflected as "Awaiting Western Union Payment," SouthSmoke.com is currently awaiting funds from you via an electronic Money Transfer. To confirm that our company has received your funds, please contact us Toll Free at 888.577.6653 or send us an electronic inquiry via our Contact Us page.

If you still have questions about your order status at SouthSmoke.com, please contact us Toll-Free or send us an electronic inquiry via our Contact Us page.

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Hookahs at SouthSmoke.com

SouthSmoke.com is the premier resource for avid Hookah smokers worldwide. Not only does SouthSmoke.com offer the widest selection of Hookah Pipes, Flavored Shisha, and Accessories available, we have consistently exceeded our customers' expectations by providing the Best Selection of Products and Services, Customer Support, and On-Time Delivery commitments available in the industry.

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