Call us on toll free
888.577.6653
We are the leader in providing high quality hookahs for your smoking pleasure.
Shop by:
Hookahs By Brand
Hookahs By Configuration
Hookahs By Country
Hookahs By Size
Hookahs By Style
MY ACCOUNT
SMOKE POINTS REWARDS
MY ORDERS
Free Shipping
On Orders Over $95
Continental
United States Only
Free Shipping Promotion
SouthSmoke.com offers Free Ground Saver shipping on orders $95 and over for delivery within the 48 Contiguous United States.
To take advantage of this Free Shipping Promotion, follow the below instructions:
Click Here to view the complete terms and conditions of our Free Ground Saver Shipping promotion.
SouthSmoke.com offers Free Ground Saver shipping on orders $95 and over for delivery within the 48 Contiguous United States.
To take advantage of this Free Shipping Promotion, follow the below instructions:
| 1) | Add at least $95 of merchandise to your shopping cart. |
| 2) | On the main shopping cart page, scroll to the bottom portion to locate the Discount Coupon field. |
| 3) | Type FREE SHIP in the Discount Coupon field and click "Apply Discount." |
| 4) | Your shopping cart will reflect the Free Ground Saver Shipping Promotion |
| 5) | Complete the online checkout process and enjoy the Free Shipping. |
| 6) | Make sure you're available when the shipping carrier attempts delivery of your order. |
Do You Know Your Billing Address?
Credit Card Billing Addresses Are
Request to Verify Cardholder
Information For Security Purposes Only.
GUARANTEED
Same Day Shipping For Only $.99!
Order By 3PM EST
and Choose Ground
Expedited Shipping
NO CODES = NO PROMOS
ENTER YOUR PROMOTIONAL CODE
BEFORE CHECKOUT.
No Codes No Promos:
If you have a promotional code, please make sure to enter it before checking out. You will find the promotion/discount field by scrolling to the bottom portion of the main shopping cart page. Then, enter the promotional code and click "Apply Discount" to apply the promotion to your order.Remember, only one code may be used per order.
If you don't apply your promotional code correctly during checkout, we will not be able to honor your request at a later time.
If you require further assistance, please contact Customer Support Toll Free at 888.577.6653 for assistance.
If you have a promotional code, please make sure to enter it before checking out. You will find the promotion/discount field by scrolling to the bottom portion of the main shopping cart page. Then, enter the promotional code and click "Apply Discount" to apply the promotion to your order.Remember, only one code may be used per order.
If you don't apply your promotional code correctly during checkout, we will not be able to honor your request at a later time.
If you require further assistance, please contact Customer Support Toll Free at 888.577.6653 for assistance.
SHIPPING
Learn more about our shipping
options and rates
Shipping FAQ?:
At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time and in perfect condition. SouthSmoke.com offers a variety of shipping options to locations in the United States and abroad, including Military addresses.
Click Here to learn more about our different shipping options and rates.
At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time and in perfect condition. SouthSmoke.com offers a variety of shipping options to locations in the United States and abroad, including Military addresses.
Click Here to learn more about our different shipping options and rates.
AGE REQUIREMENTS
You must be at least
21
YEARSOF AGE
to purchase tobacco products
Age Requirements:
To ensure the safety and security of our customers, SouthSmoke.com maintains all local, state, and federal guidelines concerning Hookah products and their intended purposes.You must be at least 21 years of age to be eligible to purchase any Hookahs, flavored tobacco, or other accessories listed on our website.
For further information, please Click Here to contact Customer Support.
To ensure the safety and security of our customers, SouthSmoke.com maintains all local, state, and federal guidelines concerning Hookah products and their intended purposes.You must be at least 21 years of age to be eligible to purchase any Hookahs, flavored tobacco, or other accessories listed on our website.
For further information, please Click Here to contact Customer Support.
Satisfaction
Guaranteed
Don?t worry,
be happy.
Satisfaction Guaranteed:
At SouthSmoke.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return your Hookah merchandise for a replacement or refund under our Return Policy.
We even stand behind our delivery. If your package is not delivered according to the shipping carriers guarantees, we will work with the shipping carrier to refund the shipping charges associated with your order. Have questions about our Hookah products?
Contact Us and we'll try our best to help answer any questions you may have.
At SouthSmoke.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return your Hookah merchandise for a replacement or refund under our Return Policy.
We even stand behind our delivery. If your package is not delivered according to the shipping carriers guarantees, we will work with the shipping carrier to refund the shipping charges associated with your order. Have questions about our Hookah products?
Contact Us and we'll try our best to help answer any questions you may have.
Verify your Shipping Address
Make sure the shipping address is complete and accurate to avoid an Address Correction Fee.
Verify Your Shipping Address:
Please make sure that the shipping address you have provided is accurate and includes any applicable Apartment or Suite number. Failure to provide a correct shipping address will result in a $16 Address Correction Fee being charged to your account on behalf of the shipping carrier.
Please make sure that the shipping address you have provided is accurate and includes any applicable Apartment or Suite number. Failure to provide a correct shipping address will result in a $16 Address Correction Fee being charged to your account on behalf of the shipping carrier.
Returns and Exchanges
Know the rules before returning or exchanging your order.
Returns and Exchanges:
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may be able to return or exchange it for a replacement or refund of the purchase price. Remember, the original shipping charges and any restocking fees that are applied to your order are not refundable.
Click Here to learn more about our Exchange policy.
Click Here to learn more about our Return policy.
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may be able to return or exchange it for a replacement or refund of the purchase price. Remember, the original shipping charges and any restocking fees that are applied to your order are not refundable.
Click Here to learn more about our Exchange policy.
Click Here to learn more about our Return policy.
Cargo Claims
Hookah Product Cargo Claims
What do I do if my order is incomplete, incorrect or damaged?
Please be advised that we take every precaution in making sure that your order arrives in perfect condition. If your order is missing merchandise, incorrect, or damaged, please immediately submit an electronic inquiry via our Contact Us page. Damaged and/or missing merchandise must be reported to our company within (72) seventy two hours, but not to exceed (7) seven business days from the time of delivery to ensure that your cargo claim is processed and approved in a timely manner. Failure to report damaged and/or missing merchandise within (7) seven business days from the time of delivery may result in your cargo claim being denied by the shipping carrier and our company. Once a support ticket is established with our customer service team, we will help you throughout the claims process to effectively coordinate the information we require in order to achieve the resolution of your inquiry. Please understand that damage claims do take time to process with the applicable shipping carrier and we appreciate your patience and ongoing cooperation during this process. Please understand that merely submitting a support ticket regarding incomplete, incorrect, or damaged merchandise is only the first step and that we do require your continued cooperation throughout the claims process. Without your continued cooperation, your claim may be closed and otherwise denied for any unreasonable delay, lack of activity or responsiveness on your part. Do not ship your damaged item back to our facility at any time as we do have a clear procedure to follow and we shall not be responsible for any loss or further damages caused in doing so.
Cargo Claim Frequently Asked Questions
1. Who can file a claim?
The recipient of the merchandise received by SouthSmoke.com may file a claim with our company. Please make sure that the recipient has obtained prior authorization from SouthSmoke.com in order to file the claim.
2. When should I file my claim with SouthSmoke.com for domestic shipments?
Concealed loss and damaged packages must be reported within 72 hours from the time the shipping carrier indicates the merchandise was delivered to the recipient. Click Here and follow the step by step claim instructions to submit a cargo claim with SouthSmoke.com. You may also submit a Cargo Claim request using the RMA Tools found in the My Account section of SouthSmoke.com.
3. How long will the claim resolution process take?
Most cases will normally be resolved 5 to 7 days after we receive your claim form and additional claim documentation, unless additional time for research is needed.
4. What should I do with the shipment packaging?
Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to the shipping carrier for inspection.
If you still have questions about the Cargo Claim process at SouthSmoke.com, please send us an electronic inquiry via our Contact Us page.
Hookahs at SouthSmoke.com
SouthSmoke.com is the premier resource for avid Hookah smokers worldwide. Not only does SouthSmoke.com offer the widest selection of Hookah Pipes, Flavored Shisha, and Accessories available, we have consistently exceeded our customers' expectations by providing the Best Selection of Products and Services, Customer Support, and On-Time Delivery commitments available in the industry.
Learn More »
All rights reserved. Copyright SouthSmoke.com 2024