Hookah Cancellation Policy

Free Shipping Promotion
SouthSmoke.com offers Free Ground Saver shipping on orders $95 and over for delivery within the 48 Contiguous United States.

To take advantage of this Free Shipping Promotion, follow the below instructions:

1)	Add at least $95 of merchandise to your shopping cart.
2)	On the main shopping cart page, scroll to the bottom portion to locate the Discount Coupon field.
3)	Type FREE SHIP in the Discount Coupon field and click "Apply Discount."
4)	Your shopping cart will reflect the Free Ground Saver Shipping Promotion
5)	Complete the online checkout process and enjoy the Free Shipping.
6)	Make sure you're available when the shipping carrier attempts delivery of your order.

Click Here to view the complete terms and conditions of our Free Ground Saver Shipping promotion.

Do You Know Your Billing Address?

Credit Card Billing Addresses Are
Request to Verify Cardholder
Information For Security Purposes Only.

Do You Know Your Billing Address?
SouthSmoke.com requires that you enter the correct billing address as listed on your credit/debit card statements.

This information is necessary so we may validate your card account and process your payment.

For domestic orders, your billing and shipping address information may be different.

Failure to provide the card holders billing address as listed on the credit/debit statement will result in your order being placed on hold.
If you are unaware of the billing address associated with your card account, please contact your financial institution to obtain this information before placing your order.

GUARANTEED

Same Day Shipping For Only $.99!

Order By 3PM EST
and Choose Ground
Expedited Shipping

Guaranteed Same Day Shipping For Only $.99!
Need your order in a hurry? Don't worry, we've got you covered! Simply place your order by 3PM EST and choose Ground Expedited Shipping. We'll guarantee that your order ships the same business day pending verification of your payment method for only $.99 extra. This service is only available for orders shipped within the Continental United States.

Click here to learn more information regarding our shipping options and rates.

NO CODES = NO PROMOS

ENTER YOUR PROMOTIONAL CODE
BEFORE CHECKOUT.

No Codes No Promos:
If you have a promotional code, please make sure to enter it before checking out. You will find the promotion/discount field by scrolling to the bottom portion of the main shopping cart page. Then, enter the promotional code and click "Apply Discount" to apply the promotion to your order.Remember, only one code may be used per order.

If you don't apply your promotional code correctly during checkout, we will not be able to honor your request at a later time.

If you require further assistance, please contact Customer Support Toll Free at 888.577.6653 for assistance.

SHIPPING

Learn more about our shipping
options and rates

Shipping FAQ?:
At SouthSmoke.com, we understand how important it is that your Hookah products arrive on time and in perfect condition. SouthSmoke.com offers a variety of shipping options to locations in the United States and abroad, including Military addresses.

Click Here to learn more about our different shipping options and rates.

AGE REQUIREMENTS

You must be at least

21

YEARS
OF AGE

to purchase tobacco products

Age Requirements:
To ensure the safety and security of our customers, SouthSmoke.com maintains all local, state, and federal guidelines concerning Hookah products and their intended purposes.You must be at least 21 years of age to be eligible to purchase any Hookahs, flavored tobacco, or other accessories listed on our website.

For further information, please Click Here to contact Customer Support.

Satisfaction
Guaranteed

Don?t worry,
be happy.

Satisfaction Guaranteed:
At SouthSmoke.com, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return your Hookah merchandise for a replacement or refund under our Return Policy.

We even stand behind our delivery. If your package is not delivered according to the shipping carriers guarantees, we will work with the shipping carrier to refund the shipping charges associated with your order. Have questions about our Hookah products?

Contact Us and we'll try our best to help answer any questions you may have.

Verify your Shipping Address

Make sure the shipping address is complete and accurate to avoid an Address Correction Fee.

Verify Your Shipping Address:
Please make sure that the shipping address you have provided is accurate and includes any applicable Apartment or Suite number. Failure to provide a correct shipping address will result in a $16 Address Correction Fee being charged to your account on behalf of the shipping carrier.

Returns and Exchanges

Know the rules before returning or exchanging your order.

Returns and Exchanges:
When you shop at SouthSmoke.com, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may be able to return or exchange it for a replacement or refund of the purchase price. Remember, the original shipping charges and any restocking fees that are applied to your order are not refundable.

Click Here to learn more about our Exchange policy.
Click Here to learn more about our Return policy.